Customer Service Coordinator

ALSCO INC • Milwaukee, WI • 2h ago

JOB REQUIREMENTS: Description Classification: Non-Exempt We are Alsco
Uniforms. We\'ve been working hard for our customers since 1889 when we
invented the uniform and linen rental industry. Alsco Uniforms has grown
into a worldwide leader serving over 350,000 customers in 13 countries.
It\'s our job every day to make every aspect of the customer experience
better. Whatever our customers need, Alsco Uniforms finds the answers
that work for them. Our employees are the heart and soul of Alsco
Uniforms. As a result, we have a long history of strong financial
performance, continuous improvement, and customer service. We\'re
seeking driven professionals with ambition to grow within our company.
We\'d love to talk to you about how you can fit into our team of diverse
individuals and how your hard work will be rewarded with competitive pay
and benefits and ongoing career development. Join our team and build
your career with Alsco Uniforms! Job Summary: The Customer Service
Coordinator (CSC) drives customer loyalty through response to inbound
customer calls and proactive outbound calls. The CSC coordinates the
flow of information to and from the Service Department and follows up
with customers to ensure satisfactory resolution. Performs other duties
as required and reports to the Service Manager. Our full-time employees
enjoy: 401K Plan with Company Match Medical, Dental, Vision, FSA/HSA
Life Insurance, Disability Insurance Vacation, Sick Time, Holidays
Choice of Global Cash Card or Direct Deposit Career Advancement Learning
& Development Opportunities Inclusive and Diverse Team Environment
Essential Functions: - In a courteous and professional manner, respond
to customer service needs according to company policy and procedures. -
Make outbound calls or respond to inbound calls, performing such tasks
as audits, up-selling opportunities, problem resolution, sales lead
referral, customer follow-up and processing order requests. - Coordinate
the flow of information within the Service Department, maintain call
logs and files, check night messages, contact personnel as appropriate,
print daily reports and arrange deliveries. - Ensure customer loyalty
and outstanding customer service, all with a sense of urgency. Build
relationships, communicate openly, educate customers, manage customer
needs and proactively resolve concerns in cooperation with
supervision. - Prepare, distribute and track Welcome packets, renewals,
service agreements, yearly/monthly reports, and other paperwork. -
Monitor and report competitive activity. - Follow written and verbal
instructions, attend meetings and perform other tasks as directed by
supervision. Additional Functions: - Work with and support other service
personnel as required by supervision. Qualifications: - Demonstrate
excellence in telephone skills. - Demonstrate excellence in... For full
info follow application link. Equal Opportunity Employer/Protected
Veterans/Individuals with Disabilities *** APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/FC6D2131F3464104

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