Customer Service Representative

Aston Carter • Burlington, WI • 1h ago

Job Summary

The Customer Service Representative serves as a primary point of contact between customers and internal manufacturing teams. This role is responsible for managing customer inquiries, processing orders, coordinating with production and logistics, and ensuring timely, accurate communication throughout the order lifecycle. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a fast-paced manufacturing environment.

Key Responsibilities

Serve as the main contact for customer inquiries regarding orders, products, pricing, availability, and delivery timelines

Enter, review, and manage customer orders accurately within ERP or order management systems

Coordinate with production, planning, logistics, and warehouse teams to ensure on-time order fulfillment

Monitor order status, backorders, shipping schedules, and resolve delivery or quantity discrepancies

Communicate proactively with customers regarding order changes, delays, or supply issues

Maintain accurate customer records, pricing information, and documentation

Process returns, credits, and order adjustments in accordance with company policies

Support sales and account management teams with customer data and order updates

Ensure compliance with company procedures, quality standards, and customer service policies

Participate in continuous improvement initiatives to enhance customer satisfaction and operational efficiency

QualificationsRequired

High school diploma or equivalent (Associate's or Bachelor's degree preferred)

1-3 years of customer service experience, preferably in manufacturing, distribution, or supply chain environments

Strong communication skills, both written and verbal

Proficiency in Microsoft Office applications (Excel, Outlook, Word)

Strong attention to detail and organizational skills

Ability to manage multiple priorities and deadlines in a fast-paced setting

Job Type & Location

This is a Permanent position based out of Burlington, WI.

Pay and Benefits

The pay range for this position is $39520.00 - $52000.00/yr.

Applied Material Solutions (AMS) offers a comprehensive benefits package designed to support employee well-being, featuring company-paid medical and dental insurance with low deductibles, 401(k) plans, life insurance, and both short- and long-term disability coverage. The company, a specialized chemical manufacturer, also provides paid time off and training programs.

Workplace Type

This is a fully onsite position in Burlington,WI.

Application Deadline

This position is anticipated to close on Feb 20, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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