Customer Service Specialist

Orkin, LLC • Tupelo, MS • 1d ago

Full job description {#jobDescriptionTitleHeading tabindex="-1"}

Overview:

We Need Your Next-Level Service Mindset at the Best in Pests.

As part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 125 years of protecting homes and businesses.

Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that's counting on you. You'll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.

You'll have more than a job---you'll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you'll receive opportunities to volunteer and give back.

With Orkin's award-winning training program, you'll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there's one thing we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant.

Ready to start a career with staying power? Apply now!

Responsibilities:

As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

You will...

Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.

Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules---don't worry, we will train you!

Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate

Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs

Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results

Reschedule unserviced accounts within 24 hours

Participate in quality assurance processes, programs, and initiatives

Safeguards customer's privacy and other proprietary information

We Offer...

Competitive earnings starting at $18 to $25 per hour

Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance

401(k) plan with company match, employee stock purchase plan

Paid vacation, holidays, and sick leave

Employee discounts, tuition reimbursement, dependent scholarship awards

Industry leading, quality, comprehensive training program

Why Orkin?

You are interested in an opportunity with career potential in a reliable, recession-resistant industry

You have a service-oriented mindset that leads you to build loyalty and trust with customers

You hold yourself responsible to commitments

You value being part of a team

You want to keep learning, improving and developing as a leader

You want to join a company that supports the community

You want a career with a purpose at a mission-driven company that values

Safety

Professionalism

Empathy

Integrity

Innovation

Qualifications:

What do you need to be successful?

Previous experience in Customer Service or Sales preferred

High School Diploma or equivalent required

Excellent interpersonal and communication skills

Basic computer skills in various software and web-based applications

Proficient in Microsoft Office

Strong attention to detail and follow through

Demonstrated ability to prioritize tasks and manage time efficiently

What will my work environment be like?

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time

Be able to regularly lift and/or move up to 25 pounds.

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