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Help Desk Specialist V

General Dynamics Information Technology • Washington, DC • 2h ago

Req ID: RQ214501

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph

Public Trust/Other Required: None

Job Family: Technical Support Services

Skills:

Computer Literacy,Information Technology (IT),Peripheral Devices,Troubleshooting

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a Help Desk Specialist II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Specialist II you will help ensure today is safe and tomorrow is smarter. The Specialist provides support to end users on a variety of issues; identified, researches, and resolves technical problems. The Specialist will respond to telephone calls, email, and personnel requests for technical support while documenting, tracking, and monitoring the program to ensure a timely resolution.

HOW A HELP DESK SPECIALIST II WILL MAKE AN IMPACT

Software installation and support of commercial software and related upgrades

Update solutions database with applicable resolutions

Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop

Monitors and enforces all IT policies and procedures

Assist with setting up new users in IDAM and multiple level security LDAP profiles

Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware

Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems

WHAT YOU'LL NEED TO SUCCEED:

Experience

5+ years of experience in information technology or a related field

SAP experience required

Education

Bachelor's degree in Computer Science, Information Technology OR Associate's degree in a related area + 2 years' experience OR equivalent experience preferred

Certification

IAT Level 2 - within 6 months of hire (Security+CE, CCNA-Security, etc.)

Security Clearance

TS/SCI with willingness to submit to a CI polygraph

Eligibility for access to SAP Information

GDIT IS YOUR PLACE:

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Rest and recharge with paid vacation and holidays

AirForceSAPopportunities

The likely hourly rate for this position is between $78,540.00 - $106,260.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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