Entry Level Customer Service Representative

TEKsystems • Barrington, IL • 3h ago

Role Overview

We are hiring Administrative Care Team Representatives to support high-volume inbound and outbound customer interactions. This position is critical to delivering a positive customer experience and maintaining smooth day-to-day operations.

You will be responsible for answering phones, handling customer inquiries, performing general office duties, and supporting data and order entry. This role requires someone who is personable, reliable, and comfortable working in a fast-paced environment.

Key Responsibilities

Handle high-volume inbound phone calls; assist returning customers with program questions, payments, service estimates, and general account needs.

Answer billing questions and process credit/debit payments.

Complete order entry, data entry, and scheduling tasks with accuracy and attention to detail.

Send emails, manage invoicing, and maintain up-to-date customer records.

Make outbound follow-up calls as needed.

Support daily office operations and perform routine administrative tasks.

Call Volume Expectations:

Busy season: up to 200 calls per day across the team.

Individual daily average: 30-40 calls per representative.

Peak season typically runs mid-March through mid-May.

Skills & Qualifications

Must Haves:

Customer service experience

Computer skills: Microsoft office suite, Data Entry, Systems Navigation

HS Diploma

Nice Haves:

Inbound phone experience

Experience within the lawn care industry

Soft Skills:

Critical thinking skills

Active listening skills

Job Type & Location

This is a Contract to Hire position based out of Barrington, IL.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Barrington,IL.

Application Deadline

This position is anticipated to close on Feb 20, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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