SRE Engineer

First Horizon Bank • New Orleans, LA • 4h ago

Description

No sponsorship will be provided for this role.

Location: Onsite in Memphis, TN; Maryville, TN; Birmingham, AL; Lafayette, LA; New Orleans, LA; Charlotte, NC; or Raleigh, NC

Weekly Schedule: Monday-Friday, 9am-5pm

The Site Reliability Engineer will be an active contributor responsible for configuring Dynatrace as the main business monitoring platform

and SolarWinds as the primary networking monitoring tool at the bank. This role requires deep technical expertise in enterprise technology, extensive

experience with Dynatrace SaaS Gen3, and proficiency in SolarWinds, along with the capability to implement monitoring solutions in a highly regulated

banking environment. The engineer must be Dynatrace certified and have at least 5 years of experience working directly with Dynatrace in complex

enterprise settings.

Responsibilities

Implement monitoring for business applications, infrastructure, cloud environments, and Azure tenants and subscriptions using Dynatrace SaaS

Gen3.

Configure and optimize OneAgent, synthetics, log ingestion, custom metrics, tagging strategies, management zones, and business application

mapping.

Create dashboards and reports for both technical (SRE, DevOps, operations) and business (executives, application owners) stakeholders.

Use DQL to generate advanced queries, dashboards, reports, and insights.

Use alerts, problems, and events to deliver actionable insights and avoid incidents.

Collaborate with architecture, DevOps, SRE, security, and business teams to ensure comprehensive end-to-end monitoring coverage.

Troubleshoot monitoring settings and fix issues promptly.

Make sure monitoring complies with banking regulations and standards.

Document monitoring setups, dashboards, runbooks, and best practices.

Utilize SolarWinds monitoring experience where applicable to enhance Dynatrace coverage.

Qualifications

Certification as Dynatrace Certified Professional or higher preferred.

Over 5 years of direct, hands-on experience with Dynatrace in large-scale enterprise environments.

Deep understanding of Dynatrace SaaS Gen3 architecture and features.

Strong understanding of enterprise technology stack (applications, middleware, databases, infrastructure, cloud, networking, and security).

Proficiency in DQL with the ability to develop actionable queries and dashboards.

Experience creating dashboards for both technical and business audiences.

Hands-on experience configuring OneAgent, synthetics, log ingestion, custom metrics, tagging, and business applications.

Experience with monitoring Azure tenants and subscriptions.

Demonstrated SolarWinds monitoring experience.

Familiarity with regulated environments, ideally banking or financial services.

Excellent troubleshooting and problem-solving skills.

Clear and effective communication and documentation skills.

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com (https://urldefense.com/v3/\_https:/www.firsthorizon.com/\\;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\kmPxl66_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .

Benefit Highlights

Medical with wellness incentives, dental, and vision

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Facebook (https://www.facebook.com/FirstHorizonBank)

X formerly Twitter

LinkedIn (http://www.linkedin.com/company/first-horizon-bank)

Instagram

YouTube (https://www.youtube.com/channel/UCEVs5OMj-b0H9Dr5Q209_-Q)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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