Contact Center Customer Experience Specialist - 24hour Banking (Bilingual - Spanish)

U.S. Bank • Nashua, NH • 4h ago

Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application.

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.

Pay - $20/hourly

We're looking for talented bilingual Spanish agents to help deliver exceptional service in both languages. Your bilingual expertise is valued here- the role includes a 10% incentive, making the hourly rate roughly $22 . If you're a natural communicator and problem-solver, we'd love to have you on the team.

We are hiring for the March Class!

Training starts March 16th, 2026

Shifts:

Schedules currently available between 9:00 AM and 12:00 AM CT.

Basic Qualifications

High school diploma or equivalent

Typically, at least 18 months of customer service or related experience

Preferred Skills/Experience

Effective problem-solving and negotiation skills

Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Proven time management skills and ability to multitask

Experience interacting positively with unsatisfied customers

Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

This is a remote position with preference for candidates residing near the following hubs:

Cincinnati, OH

Milwaukee, WI

Fargo, ND

Knoxville, TN

Twin Cities, MN

St. Louis, MO

Owensboro, KY

Atlanta, GA

Charlotte, NC

Oshkosh, WI

Dallas, TX

Phoenix/Tempe, AZ

Portland, OR

Location expectations

This role is designated as U.S. home-based remote.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here (https://careers.usbank.com/global/en/benefits/us) .

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Similar Jobs

3rd Shift Team Lead

Aerotek • Nashua, NH • 8h ago

Retail & Hospitality

Job Title: Team Lead Job Description The ideal candidate will be responsible for preparing documents, focusing on continuous improvement initiatives, and leading their team to achieve production goals. Responsibilities P...

8h ago

Go to Apply

Restaurant Manager

Shake Shack • Salem, NH • 13h ago

Retail & Hospitality

Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing th...

13h ago

Go to Apply

Restaurant Crewmember - Morning & Lunch Shift

Raising Cane's • Methuen, MA • 13h ago

Retail & Hospitality

Starting hiring pay: $17 Restaurant Crewmembers at Raising Cane's will wear many hats (including a Raising Cane's hat) while working hard and having fun as a critical part of the Restaurant team. We are hiring immediatel...

13h ago

Go to Apply

Lead, Mechanical Engineer - Tooling Design (Space Optical Systems)

L3Harris • Wilmington, MA • 16h ago

Retail & Hospitality

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growt...

16h ago

Go to Apply

Restaurant Zone Manager

Raising Cane's • Methuen, MA • 1d ago

Retail & Hospitality

Company Description Initial hiring pay range (based on location, experience, etc.): $20-21/hour At Raising Cane's Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It's our ONE LOVE...

1d ago

Go to Apply

Players Club Representative, Gate City Casino

Delaware North • Nashua, NH • 1d ago

Retail & Hospitality

The opportunity Delaware North Gaming is hiring a full-time Players Club Representative to join our team at Gate City Casino in Nashua, New Hampshire. As a Players Club Representative, you will be responsible for providi...

1d ago

Go to Apply

Retail Manager - Operations

Cabela's • Hooksett, NH • 2d ago

Retail & Hospitality

POSITION SUMMARY: The Retail Manager supervises one or more of the Sales Departments within the store to include the merchandise presentation, inventory control, pricing, sales enhancements, staff selection and developme...

2d ago

Go to Apply

Hotel Houseperson - TRU by Hilton, Manchester, NH

Lafrance Hospitality • Manchester, NH • 2d ago

Retail & Hospitality

Join Us at TRU by Hilton, Manchester, NH We are excited to expand our team and are looking for a Part-time Houseperson to help us maintain our high standards of cleanliness and service. As a Hotel Houseperson, you will p...

2d ago

Go to Apply

Senior Buyer

Excelitas Technologies • Billerica, MA • 4d ago

Retail & Hospitality

Location: Billerica, MA, US, 01821 Job Function: Operations Job Country: United States Job City: Billerica Job Type: Regular Full Time ENABLE your future through light. Excelitas is a global technology leader with more t...

4d ago

Go to Apply

PT Sales Associate Cashier

Hannaford • Raymond, NH • 4d ago

Retail & Hospitality

Category/Area of Expertise: Retail Operations Job Requisition: 479010 Address: USA-NH-Raymond-2 Freetown Road Store Code: Store 08120 Front End (5151618) Hannaford Supermarkets started out as a fresh produce vendor in Po...

4d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.