The Street Bar Service Assistant

The Newbury Hotel • Boston, MA • 3h ago

The Street Bar Service Assistant is responsible for assisting the
servers in providing the highest quality service possible to guests
while maintaining the highest standards of cleanliness and sanitation
throughout the hours of operation. The busperson must insure that all
tables are kept clean and presentable with clean china, glassware,
silverware and linen. Responsibilities Employees must at all times be
attentive, friendly, helpful and courteous to guests, managers and
fellow employees. Keep all work areas clean and properly stocked
according to the current meal period. Keep all tables cleaned and
properly set according to property specific standards. Break down trays
of soiled dishes and linen in the dishroom area according to established
standards. Assist servers by delivering and refilling beverages, bussing
tables, and promptly resolving any guest requests. Complete daily
opening and closing duties and cleaning according to established
side-work checklist. Answer the phone in an attentive, courteous and
efficient manner. Assist fellow employees as needed throughout the
shift. Provide service to guests in server?s or bartender?s absence as
needed. Maintain beverage levels in glasses/cups on table at least ?
full at all times (coffee, tea, soda, lemonade, and water). Ensure
overall guest satisfaction. Qualifications Education & Experience: High
School diploma or equivalent Excellent reading, writing and oral
proficiency in the English language. 3 year food and beverage serving
and/or related food and beverage experience in luxury hotel or
restaurant. Above average knowledge of wines, spirits, and mixed drinks.
Physical Requirements: Flexible and long hours sometimes required. Heavy
work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds
of force frequently and/or 20 pounds constantly to lift, carry, push,
pull or otherwise move objects. Ability to stand during entire shift.
General Requirements: Must be able to effectively communicate both
verbally and written, with all level of employees and guests in an
attentive, friendly, courteous and service oriented manner. Must be
effective at listening to, understanding, and clarifying concerns raised
by employees and guests. Must be able to multitask and prioritize
departmental functions to meet deadlines. Approach all encounters with
guests and employees in an attentive, friendly, courteous and
service-oriented manner. Attend all hotel required meetings and
trainings. Maintain regular attendance in compliance with Highgate Hotel
Standards, as required by scheduling, which will vary according to the
needs of the hotel. Maintain high standards of personal appearance and
grooming, which includes wearing the proper uniform and nametag. Comply
with Highgate Hotel Standards and regulations to encourage safe and
efficient hotel operations. Maximize efforts towards productivity,
identify problem areas and assist in implementing solutions. Must be
effective in handling problems, including anticipating, preventing,
identifying and solving problems as necessary. Must be able to
understand and apply complex information, data, etc. from various
sources to meet appropriate objectives. Must be able to cross-train in
other hotel related areas. Must be able to maintain confidentiality of
information. Must be able to show initiative, including anticipating
guest or operational needs. Perform other duties as requested by
management. Maintain a friendly and warm demeanor at all times. Stock
linen, china, silver and glassware for service. Ensure all silver
equipment is in good condition and polished. Maintain and retrieve all
food items from the kitchen and attractively and safely transport them
to an outlet. Work closely and communicate with the kitchen staff.
Assist servers and bartenders in table-side service of beverages, and
bread and butter. Properly set a table and carry a tray. Clear and clean
tables after g

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