Account Manager

Massachusetts Employer • Beverly, MA • 3h ago

Account Manager-Beverly, MA Position Type/Expected Hours of Work This is
a full-time position which operates during normal business hours Monday
through Friday. / Temp to Perm/Direct Hire / 1st 7am-3:30PM / Salary:
60K-65K Summary/Objective: Working closely and in a supportive role with
Regional Sales Engineers, the Account Manager is responsible for
providing customer service to established and prospective customers.
Customer Service may include, but is not limited to, order entry,
expediting, order modifications, quoting, and communicating pertinent
information to customers. The Account Manager is also responsible for
overall coordination of information flow to various departments such as
Manufacturing, Engineering, Purchasing, Finance and Shipping to ensure
that Customer requests and expectations are satisfied. Essential
Functions: ? Communicating with customers and Regional Sales Engineers
while providing delivery, price, and other customer driven information
to ensure customer satisfaction. ? Entering customer orders into ERP
system and providing customers with order acknowledgements. ? For sales
orders that include products coming complete from our parent company,
issue purchase orders from ERP system ? Responding to customer requests
such as for expedited deliveries ? Understanding of ERP system
functionality and where information can be obtained ? Assist customers
in a courteous and helpful manner while developing customer
relationships ? Handling Returned Materials Authorizations (RMA?s)
including documentation and tracking progress ? Engaging Company
resources as needed to resolve customer concerns or identified problems.
? Utilize customer?s internet portals/apps as necessary to assure proper
planning and action in response to customer?s production needs. ?
Prepare spreadsheets and reports as needed to support the Sales
department. ? Coordinate efforts with required departments to assure
timely response to customer inquiries and on-time delivery of product. ?
Accurately record customer information and activities in CRM (i.e. phone
calls that would provide useful information for other members of the
Sales team). ? Other responsibilities as required Note: Reasonable
accommodations may be made to enable individuals with disabilities to
perform the essential functions. Required Competencies ? Customer
focused, courteous, persuasive, tactful ? Excellent written and verbal
communication skills in English ? Maintain composure in ever changing
environment ? Ability to multi-task without losing track of the details
? Very strong computer skills (including MS Office) Supervisory
Responsibility:This position has no direct reports. Work Environment:
This job operates in a professional office environment and routinely
uses standard office equipment. Physical Demands The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job,
some of which may be done with accommodations. While performing the
duties of this job, the employee is regularly required to communicate
both verbally and in writing. The employee is frequently required to
move about the office, use a computer, and reach with hands and arms.
May be necessary to lift up to 30 lbs. Specific vision abilities
required by this job include close vision, distance vision, color
vision. Travel Little to no travel is expected for this position.
Required Education and Experience ? BS/BA or equivalent. AS in
Engineering is a plus. ? 3-5 years of customer service experience
preferably in a production or manufacturing environment ? Experience
with ERP/CRM systems a plus. Please note this job posting is not
designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required of the employee for this
job. Duties, responsibilities and activities may change at any time with
or without notice.

Similar Jobs

Service Technician with Gasfitter's License - Starting Pay $30 to $45 Per Hour - Atkinson, NH

Palmer Gas & Oil • Atkinson, NH • 1h ago

Management & Administrative Sponsored

P almer Gas & Oil is looking to hire a Propane and Oil Service Technician to join their growing team! Starting Pay $30 - $45 Per Hour Must Be An Experienced Technician with a gasfitter's license. One year certi...

1h ago

Go to Apply

Customer Service Associate

Raising Cane's • Methuen, MA • 2h ago

Management & Administrative

Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In thi...

2h ago

Go to Apply

Senior Relationship Account Manager

MongoDB • Boston, MA • 2h ago

Management & Administrative

The Relationship Account Management team is a team within MongoDB's Scaled Growth Organization and is focused on sustaining long-term partnerships with MongoDB's mature customers, focused on retention and expansion in th...

2h ago

Go to Apply

Administrative Assistant

Robert Half • Newton, MA • 2h ago

Management & Administrative

Description We are looking for a detail-oriented Administrative Assistant to join our team on a contract basis in Newton, Massachusetts. This role involves providing essential support to ensure the smooth operation of da...

2h ago

Go to Apply

Administrative Assistant

Robert Half • Cambridge, MA • 2h ago

Management & Administrative

Description We are looking for a detail-oriented Administrative Assistant to join our team in Cambridge, Massachusetts. In this contract position, you will play a key role in ensuring the smooth operation of administrati...

2h ago

Go to Apply

The Street Bar Service Assistant

The Newbury Hotel • Boston, MA • 3h ago

Management & Administrative

The Street Bar Service Assistant is responsible for assisting the servers in providing the highest quality service possible to guests while maintaining the highest standards of cleanliness and sanitation throughout the h...

3h ago

Go to Apply

Supply Chain and Operations - Sourcing and Procurement Energy Manager

Accenture • Boston, MA • 3h ago

Management & Administrative

We are: We are part of a fast-moving Supply Chain organization helping Fortune 500 clients reinvent how they source, procure, and manage third parties. Our work sits at the intersection of operating model design, process...

3h ago

Go to Apply

Supply Chain and Operations Strategy Senior Manager

Accenture • Boston, MA • 3h ago

Management & Administrative

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth an...

3h ago

Go to Apply

Mechanical Engineering Manager (IST, North Reading, MA)

Teradyne • North Reading, MA • 3h ago

Management & Administrative

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right...

3h ago

Go to Apply

Analyst, Data Manager

RTX Corporation • Tewksbury, MA • 8h ago

Management & Administrative

Date Posted: 2026-02-04 Country: United States of America Location: US-MA-TEWKSBURY-TB3 ~ 50 Apple Hill Dr ~ CONCORD BLDG, Tewksbury Tb3 300 Concord Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration St...

8h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.