Working Title: Help Desk Technician
Job Class: Information Technology Specialist 2
Agency: Housing Finance Agency
Job ID : 91936
Location : St. Paul
Telework Eligible : Yes
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 02/04/2026
Closing Date : 02/11/2026
Division/Unit : BTS-Service Desk
Work Shift/Work Hours : Day Shift
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $28.18 - $45.82 / hourly; $58,839 - $95,672 / annually
Classified Status : Classified
Supervisor : Roger Moeller
Bargaining Unit/Union : 214 - MAPE
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
Eligibility to Bid:
MAPE: You must be in the same job class as this posting, but within a different work unit and must be a permanent classified employee, and not on probation.
Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) is available per the State of Minnesota policy.
Candidates residing in Minnesota within 50 miles of our St Paul office may be eligible to telework up to 50%.
Candidates residing in Minnesota and more than 50 miles from our office may be eligible to telework more than 50%.
Candidates residing in Wisconsin within 50 miles of our office may be eligible to telework up to 50%.
Candidates who do not reside in Minnesota or within 50 miles of the office in Wisconsin are not eligible to be hired, unless planning to relocate within 50 miles of the office.
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Minnesota Housing is hiring! We are a mission-focused financial institution seeking a Helpdesk Technician to provide first level assistance with Agency technology. The Helpdesk Technician will address productivity-impacting issues/incidents and resolve the issue as quickly as possible or assess the issue, and its impact, to ensure it is routed to the proper BTS employee for review and resolution. This position will also be responsible for the overall maintenance of our desktops, servers, agency software, data backup processes, and the network and may also be called upon to participate in technology projects.
Essential Job Duties
Provide Help Desk coverage to serve the technology needs of our Agency employees, resolving time sensitive and productivity impacting duties such as:
Active Directory Object creation (including User Accounts, Security Groups, Organizational Units, etc.).
Printer troubleshooting.
Password Resets.
Workstation and Operating System troubleshooting that is preventing immediate employee tasks.
Workstation (Computer) builds that include installing Windows Operating Systems and other productivity software.
Basic Windows Operating System, Microsoft Office, and Network troubleshooting.
Document, analyze, and resolve or escalate technology incidents experienced by Agency employees.
Create and/or maintain technical documents for, internal technology implementation and maintenance processes.
Provide initial technology assistance and training to new employees on their start date.
Participate, at an appropriate level, in technology projects as needed.
Performs other duties as assigned
Minimum Qualifications
To be qualified for and considered for this position, applicants must meet all of the minimum qualifications listed below. Ensure that your resume contains descriptions of your work experiences sufficient for comparison against the requirements stated below and indicate the beginning and ending month and year for each job held.
Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.
Two (2) years of experience on an Information Technology Help Desk troubleshooting employee IT issues including:
PC troubleshooting.
Troubleshooting Local Area Networks.
Training end users in Microsoft Office or Microsoft Office installation and troubleshooting.
Using Help Desk ticket management software.
Demonstrated experience in:
Training end users in Windows 11 and/or Windows 11 installation and troubleshooting.
Using Active Directory to create User Accounts, User Account Templates, Security Groups,
Organizational Units, working with and understanding the role of Active Directory Object Attributes, etc.
Intermediate knowledge of New Technology File System (NTFS): applying permissions across multiple levels of a directory structure.
Demonstrated ability to troubleshoot and solve IT issues quickly.
Demonstrated exceptional Customer Service experience.
Demonstrated organizational, time management, interpersonal and team skills and dependability.
Cultural competency as demonstrated by skills for communication and interaction across cultures and awareness of one's own world view and that different world views exist.
Preferred Qualifications
Associates or Bachelor's degree in Computer Science or Information Technology related field of study.
Experience Microsoft System Center Configuration Manager.
Web conferencing systems support (Teams and GoToMeeting) - Support web conferencing meetings as technical support.
CVENT Experience: You will work along-side a teammate who is the primary point of contact and with internal clients to provide technical support and strategy with all aspects of Cvent. This will include formatting complex surveys, event registration forms, and report creation.
AV Technology Support- Assists in providing technical support and setup of AV equipment in conference rooms and other spaces as needed.
Physical Requirements
Requires moving office items such as file folders and small office tools.
Additional Requirements
This position requires successful completion of the following:
Reference Checks.
Job related background checks.
Conflict of Interest Disclosure.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
