Summary This position operates within the Community Outreach Division (COD) under the Mental Health & Behavioral Services care line. The employee functions as the Program Support Assistant, focusing on administrative and supportive functions of homeless programs. The incumbent assists with and supports complex administrative aspects of all homeless program operations, including data management, program improvement, effectiveness, and quality initiatives to improve the productivity of programs. Responsibilities The incumbent serves as the automatic data processes applications coordinator (ADPAC), fund control point clerk (FCP), timekeeper, PKI/Trusted agent, and assists with GSA Fleet vehicle management for the Community Outreach Division. The incumbent submits and tracks recruitment onboarding and makes recommendations for data process improvements, advises on setting up data reporting and collection systems, and assists Community Outreach Division Director and Homeless Programs Leadership in the development of routine informational presentations. The incumbent will be responsible for the overall administrative and technical support for day-to-day operations for all of the Community Outreach Division's homeless programs and services. Work assignments involve a wide variety and complexity of problems, issues or situations common to community-based outreach services. The incumbent provides support to division leadership in staff onboarding processes, including assistance scheduling interviews and obtaining references. The incumbent compiles, prepares, and provides assistance in developing statistical data and special reports, compiling/preparing drafts and finalizing papers and/or similar instructional materials in support of program specialties. The incumbent will take minutes, recordkeeping of official meetings, and provides administrative support as directed by the Community Outreach Division Director. The incumbent provides program guidance and development of employees within the service to ensure understanding and compliance related to supply and scheduling needs, and other policies used to ensure the completion of the workload The incumbent will perform other duties as assigned. Work Schedule: Monday-Friday 8:00am-4:30pm Position Description Title/PD#: Program Support Assistant- Community Outreach Division/PD93092-0 Telework: Ad-hoc Physical Requirements: The work is mostly sedentary. It will occasionally require carrying of light objects such as files, books, and papers; some walking, standing, and bending. No special physical demands are required to perform work. Requirements Conditions of Employment You must be a U.S. citizen to apply for this job Subject to a background/suitability investigation Selective Service Registration is required for males born after 12/31/1959 A complete application package; Resume, Transcripts, etc. is required Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-07 grade level: One year of specialized experience (equivalent to the GS-06 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Providing administrative support. Gather and analyze information and provide resolution of issues or problems of a procedural or factual nature. Ability to adapt to changing situations, to modify plans and demonstrate flexibility in changing circumstances. Excellent communication skills, both written and verbal. Ability to independently draft correspondence and write/edit/produce reports. Provides support to program leadership to conduct chart audits to verify documentation accuracy and ensure compliance; review discrepancies and provide follow-up actions based on data report findings. Performs a variety of computerized office duties using electronic mail, desktop publishing, calendar, and several different database programs such as Excel, SharePoint, PowerPoint etc. Knowledge of medical terminology and usages. Assists with scheduling meetings, room reservations, and coordination with community partners Preferred experience: Demonstrated experience supporting numerous programs with an attention to detail. Strong organizational skills preferred. There is no educational substitution for the GS-07 level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Participation in the seasonal influenza program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
