Administrative Support Assistant 3
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Administrative Support Assistant 3
Salary
$41,100.80 - $60,174.40 Annually
Location
Davenport - 52803 - Scott County, IA
Job Type
Full-time
Job Number
26-02031
Agency
227 Corrections - Community Based Corrections - Davenport
Opening Date
02/03/2026
Closing Date
2/15/2026 11:59 PM Central
LinkedIn Tag
LI-POST
Point of Contact
Mary Lee Neff
Description
Questions
Job Description
As Administrative Support Assistant 3, you are the central point of coordination for our staff. This role is a blend of high-level clerical coordination, data management, and public-facing communication. You will support case managers and management by managing critical legal filings, maintaining the ICON database, and ensuring that the day-to-day operations of the office remain efficient and compliant. In addition to supporting case managers and management, you will support the fiscal and administrative staff by preparing and reconciling transactions related to the district's residential fiduciary account, while maintaining accurate records in the ICON Banking and Fee System databases.
Key Responsibilities
Front-Line Coordination:Act as the first point of contact for clients and community members; manage the telephone switchboard and accurately document client communication for both field and residential work units.
Data & System Management:Perform precise data entry in ICON; serve as the central coordinator for EDMS and e-filing notifications, serve as the ICON Master Trainer and expert, perform essential tasks in the ICON Banking database, perform comprehensive reviews of complex data from various sources including EDMS, Iowa Courts Online, IOWA/NCIC, and ensure all legal documentation is screened and processed.
Operational Support:Maintain control records for assignments, projects, and reports (including PSI assignments, staff meeting notes, staff directory), manage incoming/outgoing mail and phone calls, coordinate electronic document transfers/submissions with the Clerk of Courts in each County, obtain certification from IOWA/NCIC to access confidential information, prepare and reconcile various transactions for the residential fiduciary account (including prepare deposits and take to the bank, print checks, and maintain accurate client statuses in ICON Banking) and process client payments in the Fee System database.
Document Control:Proofread, transcribe, and review reports for accuracy before filing; compose standardized responses to routine inquiries and gather statistical data for reporting.
Team Development:Assist case managers with data entry issues and participate in the onboarding and training of new administrative support assistant staff. Develop and implement periodic staff ICON training for common errors that result in help desk tickets.
What You'll Bring
Integrity:Absolute ability to maintain high levels of confidentiality regarding sensitive client information.
Precision:An eagle eye for detail, especially when proofing reports, managing legal filings and data entry.
Proactive Nature:You are self-driven and able to manage multiple "moving parts" without letting tasks fall through the cracks.
Adaptability:A positive attitude and a willingness to stay flexible in an environment that is often subject to change.
Technical Savvy:Comfort with database management and standard office software.
What We Offer
Join a team-oriented, positive work environment where your contributions are valued. Our comprehensive benefits package includes:
Retirement:Iowa Public Employees' Retirement System (IPERS) and optional 457 savings plan with employer contributions.
Health & Wellness:Excellent affordable health, dental, life and vision insurance.
Time Off:Generous paid holidays, plus accrued vacation and sick time.
Discounts:Access to various employee discount programs.
Hours: Monday - Friday: 8:00am to 4:30pm, some travel required
New Hire training: Two (2) weeks of offsite training.
E-Verify and Right to Work
The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federalRight to Worklaws, which protect employees' rights to work without being required to join a labor organization. For more information, please visitwww.e-verify.gov
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.
For more information click on thislink to view the job description (https://das.iowa.gov/media/4906/download?inline=)
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree.
No
02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03
Do you have two years of full-time work experience in general office, clerical, data entry/processing, or related work?
Yes
No
04
Do you have a total of two years of education and/or full-time work experience in general office, clerical, data entry/processing, or related work? Thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Yes
No
05
Are you a current permanent State of Iowa executive branch employee? IF YES - Do you have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1?
Yes - I am a current permanent State of Iowa executive branch employee AND have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.
I am not a current permanent State of Iowa executive branch employee
I am a current permanent State of Iowa executive branch employee BUT DO NOT have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1
Required Question
Employer
State of Iowa
Agency
227 Corrections - Community Based Corrections - Davenport
Address
605 Main St
Davenport, Iowa, 52803
Website
https://doc.iowa.gov/seventh-district
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