Technical Specialist (Garden State Plaza R117)

Apple • Paramus, NJ • 1h ago

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.

A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.

Description

Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.

Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.

Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.

Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.

Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.

Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.

Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.

Demonstrate Apple's values of inclusion and diversity in daily activities.

Minimum Qualifications

You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.

Preferred Qualifications

You can:

Demonstrate technical expertise of Apple products and services.

Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.

Navigate customer service issues with care and strong interpersonal skills.

Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.

Work in a fast-paced environment and balance multiple tasks at the same time.

Work well in a team environment, demonstrating shared responsibility and accountability with other team members.

Be trusted with sensitive or confidential information, keeping with Apple's core values.

Be curious and open to learning from others and helping each other grow.

Place of Work

On-site

Requisition ID

Retail3

Job Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits (https://www.apple.com/careers/us/benefits.html). For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information (https://jobs.apple.com/en-us/details/114438201/us-business-expert/locationPicker?d=10&m;=location). Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Application Link

https://www.apple.com/careers/us/

Apple

Go to Apply

Share this job

Similar Jobs

Sr Software Engineer

The Walt Disney Company • New York, NY • 1h ago

IT & Engineering

Disney Entertainment & ESPN Technology On any given day at Disney Entertainment & ESPN Technology, we're reimagining ways to create magical viewing experiences for the world's most beloved stories while also tran...

1h ago

Go to Apply

Electrical Inspector

City of New York • New York, NY • 1h ago

IT & Engineering

Job Description The NYC Department of Buildings (DOB) is responsible for ensuring the safe and lawful use of buildings and properties by enforcing the NYC Construction Codes, Energy Code and Zoning Resolution. We facilit...

1h ago

Go to Apply

Software Engineer

NBC Universal • New York, NY • 1h ago

IT & Engineering

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our glob...

1h ago

Go to Apply

Software Engineer

Capgemini • New York, NY • 1h ago

IT & Engineering

Software Engineer Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by?a collaborative community of colleagues arou...

1h ago

Go to Apply

Java Lead Software Engineer

JPMorgan Chase • Jersey City, NJ • 1h ago

IT & Engineering

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorganChase within the (insert LOB or sub LOB), you are an integral...

1h ago

Go to Apply

Sr Software Engineer

The Walt Disney Company • New York, NY • 1h ago

IT & Engineering

1h ago

Go to Apply

Manufacturing Engineer

Actalent • Whippany, NJ • 5h ago

IT & Engineering

Job Title: Manufacturing Engineer Job Description We are seeking a skilled Manufacturing Engineer to join our team. The role involves planning, developing, and implementing production methods, as well as coordinating eff...

5h ago

Go to Apply

Electrical Engineer I, Manufacturing Test

BAE Systems • Wayne, NJ • 5h ago

IT & Engineering

Job Description What s it like to work with a company protecting what really matters? Remarkable. BAE Systems in Wayne, NJ has a great opportunity to work for an innovative company that takes on some of the world s most...

5h ago

Go to Apply

Manufacturing Process Engineer

Actalent • Blauvelt, NY • 5h ago

IT & Engineering

Job Title: Manufacturing Process EngineerJob Description As a key member of the Production Engineering Team, the Manufacturing Process Engineer is responsible for supporting daily operations, including planning and desig...

5h ago

Go to Apply

Manufacturing Process Engineer

Actalent • Blauvelt, NY • 5h ago

IT & Engineering

5h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.