Customer Service Representative

Gerber Collision & Glass • Waterford, MI • 2d ago

Company: Gerber Collision & Glass

WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over 1000 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

Job Description:

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

Ensure consistent execution of WOW (Wow Operating Way) plan.

Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)

Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.

Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).

Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication @type.

Confirms car rental information and updates CCC One with rental car usage information.

Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required ?

High School Diploma or GED (General Education Diploma)

Minimum: 1 year experience in a similar role such as administration assistant.

Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.

Strong attention to detail with a high degree of accuracy.

Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

Valid driver's license.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your SuccessGerber offers the comprehensive benefits you expect from an industry leader, including:

Annual Paid Time Off (PTO) plans

2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week

6 paid holidays annually

Medical, Prescription Drug, Dental & Vision Insurance effective Day 1

401(k) Retirement Plan with company match

Employer Paid Short-Term Disability & Life Insurance

Additional Voluntary Life Insurance

Continuing Education Opportunities

Free Prescription or Non-Prescription Safety Glasses annually

Annual Voluntary Uniform Stipend

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

About UsGerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

Compensation: $17.00 - $20.00+ per hour

Similar Jobs

Commercial Sales Manager

AutoZone, Inc. • Waterford, MI • 5d ago

Management & Administrative

Job Description The Commercial Sales Team at AutoZone plays a pivotal role in driving growth across our professional customer base. Focused on delivering quality parts, reliable service, and dedicated support, this team...

5d ago

Go to Apply

Operations Manager

CVS Health • Waterford, MI • 3w ago

Management & Administrative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

3w ago

Go to Apply

Master Mechanic

Warner Brothers Services LLC • Waterford, MI • 1d ago

Manufacturing & Warehouse

Job Overview: We are seeking a skilled and dedicated Master Diesel Mechanic/Team Lead to join our team. The ideal candidate must hold a valid drivers license as well as be mechanically certified with 8+ years' experience...

1d ago

Go to Apply

Activities Director

Ciena Healthcare Management • Waterford, MI • 4d ago

Do you have a passion for working with seniors? Are you a good communicator, have a fun-loving attitude and enjoy planning events? When you join us as the Activities Director at Regency at Waterford, you'll manage an ong...

4d ago

Go to Apply

Accounting Assistant 8 (Pontiac Lake Recreational Area)

State of Michigan • Waterford, MI • 5d ago

Finance, Accounting & Banking

Accounting Assistant 8 (Pontiac Lake Recreational Area) Print ( https://www.governmentjobs.com/careers/michigan/jobs/newprint/5217227 ) Apply ? Accounting Assistant 8 (Pontiac Lake Recreational Area) Salary $24.50 - $30....

5d ago

Go to Apply

Physical Therapist

U.S. Physical Therapy • Waterford, MI • 1w ago

Hospital & Medical

Company Description Advanced Physical Therapy has several locations serving the Metro Detroit area for more than 27 years. Our philosophy is to provide the highest quality therapy through hands-on, personalized care and...

1w ago

Go to Apply

Registered Nurse (RN)

Ciena Healthcare Management • Waterford, MI • 1w ago

Hospital & Medical

Join us at our HIRING EVENT! Wednesday, October 22nd, between 10:00 am - 2:00 pm. The address is 1901 Telegraph Rd, Waterford Township, MI 48328. Walk-ins are welcome! Day shift only! (7:00 AM - 7:00 PM) Are you a critic...

1w ago

Go to Apply

Certified Nursing Assistant (CNA)

Ciena Healthcare Management • Waterford, MI • 1w ago

Hospital & Medical

Afternoon Shifts Preferred!!! Want to make a difference in someone's life? If you have patience, empathy and a true desire to care for those in need, you will love working as a Certified Nursing Assistant (CNA) at Regenc...

1w ago

Go to Apply

Relationship Manager I - Business Banking

PNC • Waterford, MI • 1w ago

Finance, Accounting & Banking

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to...

1w ago

Go to Apply

Strategic Sourcing Agent

Insight Global • Waterford, MI • 2w ago

Job Description Insight Global is looking for 2 Strategic Sourcing Agents in the Waterford, Michigan area. The agent will be responsible for managing and working in indirect service sales for professional services with p...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.