Field Engineering Specialist - Jacksonville

Roche • Jacksonville, FL • 19h ago

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Field Engineering Specialist - Jacksonville, FL and surrounding areas.

A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.

Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.

The Opportunity:

The Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist:

You will travel to customer sites and showcase your expertise in technical repair and installation for Roche assigned product lines.

You will offer valuable service to laboratory customers in your assigned territory.

You will provide routine technical support, on-site service, repair, and installation of Roche products.

You will serve as a customer contact for technical and service-related issues and perform preventative maintenance.

You will diagnose and resolve mechanical, hardware, software, and system failures.

You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.

This is a field-based role and you will provide primary support for within the greater Jacksonville area and secondary throughout Northern Florida and Southern Georgia. Ideally, you reside within 30 miles of Jacksonville is required.

Estimated as up to 30% overnight, as needed, including to the corporate headquarters in Indianapolis

Who You Are

High school diploma and 2 years of technical school or equivalent military training or work experience5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking is necessary,

OR a Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry, or related field, plus 1-2 years of progressive experience repairing or servicing complex mechanical, system hardware and software, or networking, or wireless networking.

Successful completion of training or certification as defined by RD Services Leadership and policy.

Ability to travel, including overnight travel, is a requirement for this role.

Provide support after hours, on weekends and holidays as required

Possess strong customer service skills to ensure positive customer relationships

Preferred Qualifications

8+ years of progressive experience, OR a Bachelor's degree (Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry, or related field) in a relevant field plus 4+ years of progressive experience.

Some IT experience preferred

Advanced knowledge of electronics, electro-mechanical systems, and information technology

Ability to serve as an internal technical resource that can train and mentor other FESs in the region.

Relocation benefits are not available for this position.

The expected salary range for this position, based on the primary location in Florida, is $71,000 - $ 132,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits (https://roche.ehr.com/default.ashx?CLASSNAME=splash)

Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Indianapolis. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants (https://docs.google.com/forms/d/e/1FAIpQLSdZWlsbfQOvFVIQgHE_iDzWUTlhZvj6FytIzjS7xq6IGh1H5g/viewform) .

Roche

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