Position Title:
Airport Building Automation Information Technology Support Manager
Job Description:
Salt Lake City Department of Airports is seeking an Airport Building Automation Information Technology Support Manager to take charge of critical IT and building automation systems while mentoring a skilled support team. Solve complex technical challenges, drive efficiency, and ensure seamless operations.
About the Position:
The Airport Building Automation Information Technology Support Manager leads a team of skilled IT professionals delivering responsive, customer-focused support while managing the systems that power and protect airport facilities. This role combines hands-on technical leadership, building automation expertise, and operational oversight to ensure reliable IT services, seamless system performance, and continuous improvement in a complex, 24/7 airport environment.
Position Salary Range:
$81,624 to $111,449 based on qualifications and experience.
This position is eligible for full city benefits, including:
Health Insurance (95% of premium paid by city)
Dental, Vision and Life Insurance
Paid vacation and personal leave
6-12 weeks of paid parental leave available
Retirement contributions toward a pension plan and/or 401(k)
A robust Employee Assistance Plan (EAP)
Up to $4,000 tuition reimbursement annually
Discounted supplemental benefits like pet insurance and legal services
Typical Duties:
Leads a team of highly skilled support staff in supporting city employees with their technology needs.
Establishes and maintains proper policies and procedures and metrics to ensure incidents are resolved according to industry standards.
Trains and mentors team members in customer service skills, technical skills, and communications skills.
Ensures staff members resolve customer's IT problems and assists in the resolution of escalated work orders.
Documents essential system processes and procedures and creates repeatable processes where applicable.
Hires, trains, coaches, counsels and administers disciplinary actions, as necessary. Recommends staff for promotions in accordance with established policies and procedures. Approves timecards and vacation requests for managed staff.
Works closely with all members of the IMS management team to ensure proper resources are available to accomplish tasks, goals, and strategic direction established by the department.
Participates in the project assignments and sets priorities for the support staff assigned to the team.
Researches reoccurring internal operational problems. Creates troubleshooting flowcharts on various operational problems. Identifies and defines root causes of problems and implements changes in processes and procedures to address issues. Identifies frequent repair processes and inputs resolution into a knowledge base.
Monitors work orders to ensure timely resolution of reported problems and the timely installation of hardware and software. Performs follows up calls with customers to ensure the work ordered has been satisfactorily completed.
Provides information and training to team members to be responsive to user's expectations.
May be responsible to assist in the acquisition of requested hardware and software and for the timely procurement, configuration, and deployment of hardware assets including computers, printers, scanners, and some @types of servers, as well as other @types of end user peripheral devices.
Minimum Qualifications:
Graduation from a four-year accredited college with a bachelor's degree in Computer Science, Engineering, or related field and ten (10) years' experience in supporting and administrating end user devices such as PCs, notebooks, and mobile devices in a Microsoft environment with a demonstrable increase in responsibility. Education and experience may be substituted on a year for year basis.
10 years' experience in IT project leadership.
10 years' experience in managing and coordinating the efforts of a support team.
Demonstrated experience with project management and software lifecycles.
Demonstrated ability to design, implement, document, and support very detail-oriented processes and troubleshoot those processes when problems arise.
Experience supporting and maintaining applications on large networks.
Ability to communicate effectively with fellow employees, coaches and business partners.
Valid driver's license or driving privilege card.
Knowledge of IT call-center operations and the methodologies and techniques used to ensure appropriate staffing levels to meet defined service level agreements.
Considerable and highly technical knowledge of end user hardware such as desktop PCs, notebook computers, mobile devices, printers, and other peripheral devices.
Demonstrated knowledge of end user device operating systems including but not limited to Windows, MacOS, iOS, and Android as well as server operating systems such as but not limited to Windows Server, Linux, and Unix.
Demonstrated knowledge of network protocols as they relate to end user devices and the principles of data communications and related equipment.
Desired Qualifications:
Experienced with Building Automation Systems hardware and software and associated protocols such as BACnet and Modbus. Wireshark and BACpro troubleshooting experience.
Factory Certi?cation on Siemens Desigo platform is highly desirable.
Understanding of DDC controls and experience in taking de?ned sequence of event conditions and writing programming code for SCADA controls.
Ability to troubleshoot high level building automation control issues utilizing computer feedback, PID, and control programming.
Skilled in the installation, startup, and commissioning of building automation system equipment.
Skilled in the support and veri?cation of the system database and programming, ensuring consistency with the scope of work and sequence of operations.
Strong communication, organizational, and people skills. Ability to express technical ideas and concepts to all levels of understanding.
Experienced managing a team of skilled professionals; ability to organize and motivate team members at a high level of performance.
Ability to utilize standard electronic equipment to test and calibrate sensors, troubleshoot to component level, and work with various Building Automation System end user groups such as Fire, Electrical, Environmental, Control, Security, and HVAC.
Experienced in working with large enterprise systems with various end user groups.
Pro?cient in PC/Windows based applications with experience in networked environments, programming and graphical dashboards/graphical display.
Hands-on technical knowledge of network and PC operating systems.
Able to isolate and repair workstations, Servers, and or network issues.
Experienced with system management best practices and infrastructure documentation.
Skilled with buyoff procedures, specification implementation, document retention, storage, and database backups.
Working Conditions:
Light physical effort. Intermittent sitting, standing & walking. Comfortable working conditions.
Regular exposure to stressful situations as a result of human behavior and the demands of the position.
Required to be available for contact at all times of the day and all times of the week (when not on vacation) as a requirement of the position.
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
POSITION TYPE
Full-Time
DEPARTMENT
Airport
Full Time/Part Time:
Full time
Scheduled Hours:
40
Salt Lake City is a place where your skills and dedication directly contribute to the community. With a team serving over 200,000 residents, we take pride in delivering meaningful work-from maintaining infrastructure to shaping public programs-with integrity and professionalism.
We value experience, accountability, and results. Our organization recognizes talent and rewards contribution, offering employees opportunities to grow, lead, and make a lasting difference.
If you're driven by public service and want to help shape the future of our city, we'd love to work with you.
Salt Lake City offers a competitive and well-rounded benefits package designed to support your health, financial future, and professional growth. To learn more, visit our Benefits & Wellness (https://www.slc.gov/hr/benefits-and-wellness/) site.
Health & Wellness
95% City-paid medical insurance
Dental, vision, life insurance
HSA (with $1,000-$2,000 City contribution)
Wellness clinic for employees & families
Robust Employee Assistance Program (EAP)
Financial Perks
Tuition reimbursement (up to $4,000/year)
Retirement contributions (pension and/or 401(k))
Discounted pet insurance, legal services, and more
Thinking about applying or weighing another offer?
Use our Total Compensation Calculator (https://tools.slc.gov/totalcompensation/) to see the true value of your job offer-including salary, benefits, retirement, and more.
We know time away from work is essential for rest, personal needs, and family life. Salt Lake City offers generous paid leave to help you recharge and stay balanced. To learn more, visit our Benefits & Wellness (https://www.slc.gov/hr/benefits-and-wellness/paid-leave/) site.
12 vacation days to start
12 paid holidays + 1 personal holiday
Up to 80 hours personal leave annually
6 - 12 weeks of paid parental leave
Bonus leave credit for eligible rehires & public sector transfers
Our Recruitment Team is ready to assist you throughout the entire hiring process-from questions about job openings to application support. Reach the Recruitment Team at 801-535-6699
Or email: careers@slc.gov
The City is committed to the full inclusion of all qualified individuals. As part of this commitment, Salt Lake City will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at 801-535-7900.
Salt Lake City is proud to be a partner of the Utah Patriot Program, providing employment opportunities for Veterans, Military and spouses. We are also a proud National Service Partner.
