Account Manager

Neotech • Chatsworth, CA • 2h ago

Summary:

The ideal candidate will serve as the primary point of contact for all customer-related matters, leading the management of RFQ and proposal processes through Salesforce. This role requires proven expertise in account and program management within electronic manufacturing services and the ability to work independently from a home office while ensuring exceptional customer engagement and operational efficiency.

Essential Duties and Responsibilities:

Operating as the lead point of contact for any and all matters specific to the customer(s).

Building and maintaining strong, long-lasting customer relationships.

Overseeing customer account and operational management, including quoting and agreements to maximize profit

Develop trusted relationships with key customer stakeholders

Drive end-to-end quotation process as primary liaison, partnering with site leaders and program managers to define strategy; review and approve pricing for accuracy and profitability; coordinate with internal team members and customers to resolve issues; and ensure seamless transition to operations post-contract award.

Ensure the timely and successful delivery of product, services and solutions according to customer needs and objectives

Clearly communicate customer needs to the organization and ensures the development of plan and actions to exceed the customer objectives

Develop new business with existing customers and/or identify areas of improvement to meet costing quotes

Collaborate with sales team to identify and grow business opportunities

Assist with challenging customer requests or issue escalations as needed

Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying trends; determining system improvements; implementing change.

Meets financial objectives by forecasting requirements; analyzing variances; initiating corrective actions.

Responsible for ensuring our New Product Introduction Process exceeds customer expectations.

Responsible to prevent exposure to excess and obsolete material due to customer engineering changes and end of life programs.

All other duties as assigned by management

Up to 50% travel

Qualifications

Job Knowledge, Skills & Abilities:

Excellent written communication skills

Proficient communicator and listener

Excellent relationship-building skills

Computer literate, high level of accuracy and detail oriented

Must be able to handle multiple functions at the same time and maintain good organizational skills

Demonstrated leadership skills

Experience/Education:

10+ years of proven program management/account management experience

5+ years' experience in electronic manufacturing services (EMS)

High level of general business acumen

Strong business management ability, including P&L responsibility

Ability to influence cross-functionally, both within the company and with external companies/customers

Prior management experience preferred

Bachelors Degree or equivalent required, MBA preferred

Due to ITAR and / or CUI compliance, this position requires candidates to be a U.S. Citizen, Permanent Resident Alien, or Protected Individual per 8 U.S.C.1324b(a)(3).

Benefits Offered: Comprehensive benefit package including medical, dental and vision coverage; company-paid basic life/AD&D insurance, short-term and long-term disability insurance; voluntary supplemental insurances, flexible spending accounts and employee assistance program (EAP). Sick Leave, Vacation Time, and company-paid Holidays are also provided as paid time off. NEOTech also provides a 401(k) Retirement Savings Plan option with a company match.

NEOTech is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law.

NEOTech has a long-standing commitment to maintaining a safe, quality-oriented and productive work environment. We also want all employees to perform their duties safely and efficiently, in a manner that protects their interests and those of their co-workers. We recognize that alcohol and drug abuse pose a threat to the health and safety of NEOTech employees and to the security of the Company's equipment and facilities. For these reasons, NEOTech is committed to the elimination of drug and alcohol use and abuse in the workplace. NEOTech conducts pre-employment and post-accident drug screening.

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1d ago

Go to Apply

Customer Service Associate

Walgreens • Glendale, CA • 1d ago

Management & Administrative

1d ago

Go to Apply

Industry X - Digital Manufacturing Architecture Senior Manager

Accenture • Los Angeles, CA • 1d ago

Management & Administrative

We Are: Looking to be part of a transformational digital engineering and manufacturing practice? How about an opportunity to help world-class clients solve their biggest challenges and create products and services that c...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.