Customer Service

Hy-Vee Food Stores • Mason City, IA • 3h ago

Additional Considerations (if any):

Night & Weekend Shifts Required

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Customer Service

Department: Grocery

FLSA: Non-Exempt

General Function

Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

Partnerships

Growth mindset

Results oriented

Customer focused

Professionalism

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home

Positions that Report to you: None

Primary Duties and Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.

Makes an effort to learn customers' names and to address them by name whenever possible.

Assists customers by: (examples include)

escorting them to the products they're looking for

securing products that are out of reach

loadingor unloading heavy items

making note of and passing along customer suggestions or requests

performing other tasks in every way possible to enhance the shopping experience.

Answers the telephone promptly and provides friendly, helpful service to customers who call.

Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

Weighs postal packages, runs mail through meters, processes certified, express, UPS, registered, and insured mail.

Processes Western Union orders.

Sells money orders, cashes payroll, personal, ADC, and social security checks.

Sells hunting and fishing licenses.

Breaks down and puts money in utility drawers.

Signs on postal department, breaks down, and turns off postal register.

Processes paid outs.

Sends faxes for customers.

Counts the days' coupons.

Processes refunds for customers and department approved refunds.

Answers the telephone for the store using appropriate telephone techniques.

Utilizes the intercom system for paging, etc. using appropriate procedures.

Removes trash in a timely manner.

Maintains strict adherence to department and company guidelines related to personal hygiene and dress

Adheres to company policies and individual store guidelines.

Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

Signs on and off lottery machines.

Assists customers with dry cleaning where applicable.

Assists customers at the registers where necessary.

Sells and redeems lottery tickets.

Processes bottle refunds.

Assists in other areas of store as needed.

Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.

Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.

Must be able to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction

Education and Experience

High school or equivalent experience and over six months up to one year of similar or related work experience.

Physical Requirements

Must be able to physically perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently.

Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision.

The following physical activities are necessary to perform this job: Stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.

Working Conditions

This position is continuously exposed to dirt and noise. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job

Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom.

Contacts

Has daily contact with customers, weekly contact with suppliers/vendors, and monthly contact with federal/state governmental or regulatory agencies.

Are you ready to smile, apply today.

Employment is contingent upon the successful completion of a pre employment drug screen.

Similar Jobs

Customer Service Associate

Walgreens • Mason City, IA • 1w ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1w ago

Go to Apply

Admin Support Assistant 2

Iowa Department of Administrative Services • Mason City, IA • 1w ago

Management & Administrative

Admin Support Assistant 2 Print ( https://www.governmentjobs.com/careers/iowa/jobs/newprint/5202751 ) Apply ? Admin Support Assistant 2 Salary $17.29 - $25.17 Hourly Location Mason City - 50401 - Cerro Gordo County, IA J...

1w ago

Go to Apply

Administrative Assistant - AgVantage FS - Thornton, IA

GROWMARK, Inc. • Thornton, IA • 3w ago

Management & Administrative

AgVantage FS is headquartered in Waverly, Iowa with branches in Northern and Eastern Iowa. AgVantage FS has about 400 employees (including seasonal workers) and approximately 23,000 customers. The cooperative does busine...

3w ago

Go to Apply

Acute Registered Nurse - RN

Fresenius Medical Care • Mason City, IA • 2h ago

Hospital & Medical Sponsored

PURPOSE AND SCOPE: The professional registered nurse Inpatient Services RN CAP 1 is an entry level designation into the Clinical Advancement Program (CAP). This position is accountable and responsible for the provision a...

2h ago

Go to Apply

Retail Product & Pricing Specialist

Hy-Vee Food Stores • Forest City, IA • 5h ago

Retail & Hospitality

Additional Considerations (if any): Daytime Shifts - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed...

5h ago

Go to Apply

Waitstaff - Banquet

Kinseth Hospitality Companies • Clear Lake, IA • 3d ago

Retail & Hospitality

What we offer: Health, Dental, Vision and other benefits available after 60 days DailyPay 401k Paid Training Paid PTO Referral program Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Sets up ban...

3d ago

Go to Apply

Bartender

Kinseth Hospitality Companies • Clear Lake, IA • 3d ago

Retail & Hospitality

3d ago

Go to Apply

Server

Kinseth Hospitality Companies • Clear Lake, IA • 3d ago

3d ago

Go to Apply

Acute Registered Nurse - RN

Fresenius Medical Care North America • Mason City, IA • 3d ago

Hospital & Medical

3d ago

Go to Apply

CDL Truck Driver Van OTR Fleet

Roehl Transport • Mason City, IA • 4d ago

Trucking & Construction

In our over the road Van Fleet, you'll haul largely no-touch freight across 48 states and Canada. As you see the nation, you'll also see many different shippers and locations. You'll get our Dynamic Pay Plan that better...

4d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.