Customer Service Representative - Remote

Disabled Veteran Solutions • Centre Hall, PA • 6h ago

Centre Hall, PA, USA | Hourly | 18.92 per hour Grow with us-enjoy enhanced rewards for long-term commitment and outstanding performance! | Full Time

| Medical, Dental, Vision, Competitive Salary, Paid Time Off

Customer Service Representative - Remote (PA Residents Only)

Disabled Veteran Solutions (DVS)Status: Full-Time (36-40 hours/week)Pay: Competitive, based on qualificationsLocation: Remote (Pennsylvania residents)

About Disabled Veteran Solutions

Disabled Veteran Solutions (DVS) is a nationally recognized Service-Disabled Veteran-Owned Small Business (SDVOSB) delivering high-quality Business Process Outsourcing (BPO) services. We are committed to excellence, accountability, and reliable service - for both our clients and our employees. We value professionalism, strong attendance, and a customer-first mindset.

Position Overview

The Customer Service Representative (CSR) provides high-quality support across phone, email, chat, text, and case management channels for a high-volume tolling services program. This role requires strong communication skills, attention to detail, and the ability to work efficiently across multiple systems in a structured, performance-driven call center environment.

Successful candidates are dependable, tech-savvy, customer-focused, and able to meet strict scheduling and attendance expectations.

Key Responsibilities

Handle high-volume inbound customer inquiries professionally and efficiently

Review and update toll account information

Process tolls, violations, disputes, and congestion pricing inquiries

Assist customers with account status, applications, and walkthroughs

Identify account @types (residency-based, DMV-related, etc.) and ensure proper resolution

Create and document service requests accurately

Work suspended accounts to bring them current while educating customers on best practices

Collaborate with internal teams to fully resolve customer issues

Deliver consistent, high-quality customer service across all interactions

Training & Attendance (Mandatory)

Training Start Date: April 8, 2026

Training Schedule: Monday-Friday, 8:30 AM - 5:00 PM EST

Training Duration: Approximately 3 weeks

100% attendance is required for training and nesting (supervised transition to live calls)

Important Attendance Requirements

No time off, late arrivals, or early departures permitted during training or nesting

Webcam use is required during training, coaching, and some meetings

Failure to meet training attendance requirements may result in termination

Two required assessments must be passed during and at the conclusion of training

Work Schedule & Availability

Open availability required:

Monday-Friday: 7:00 AM - 7:30 PM EST

Saturday-Sunday: 8:00 AM - 2:30 PM EST

Scheduled 8-hour shifts, 5 days per week on rotation

Every other Saturday required (counts as one of the 5 scheduled days)

Schedules are based on business needs and may change weekly

Evening shifts may be extended based on call volume

Overtime is paid for hours worked over 40 in a workweek

Compensation & Benefits

Competitive hourly wage

Paid training

Benefits available after completion of a 90-day probationary period

Equipment & Technical Requirements

DVS provides a company-issued computer, monitor, keyboard, mouse, webcam, and headset.

Candidates must have:

Reliable, high-speed hard-wired (Ethernet) internet(Wi-Fi and satellite internet not permitted)

A private, dedicated workspace suitable for remote work

Ability to demonstrate computer proficiency via assessment and live Microsoft Teams session

Minimum Qualifications

High school diploma required (Associate degree or higher preferred)

Minimum 6 months of customer service experience (call center preferred)

Strong verbal and written English communication skills

Ability to navigate multiple systems and troubleshoot basic technical issues

Ability to pass background check and drug screening (no cost to candidate)

Dependable, professional, and able to adhere to strict scheduling requirements

Additional Information

Full-time positions only (no part-time roles available)

Schedules, breaks, and lunches are assigned and must be followed for team success

Ready to Apply?

If you're dependable, customer-focused, and ready to succeed in a structured remote call center environment, we encourage you to apply.

Interviews begin: Week of February 13, 2026Hiring closes: March 6, 2026Training begins: April 8, 2026

A pre-employment drug screening and criminal background check are required prior to employment.

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