Overview
*Remote: While this position does not currently require relocation, candidates within a radius of our physical locations, including, but not be limited to Boca Raton, Itasca, and Austin, will be required to work in the office a minimum of two days per week.
The Furniture Project Specialist is responsible for all projects that require some level of coordination or other factors deemed necessary to require dedicated project management. This position will handle a variety of sized projects and can span all activities of supporting a project (i.e. product selection, product specification, applying appropriate discounting, preparing proposals, order entry, order management, installation management and punch list resolution).
This position will work very closely with the Furniture Seller and Project Coordinator or may need to work independently to ensure the customer's needs are meet. This position has wide latitude for independent judgment and is highly skilled with extensive proficiency.
Primary Responsibilities:
Act as point-of-contact throughout project process. Align appropriate internal and/or subcontracted resources to accomplish the work. Schedule and coordinate all installation activities with sub-contractors and building resources. Review furniture installation plans with each contractor. Interface with appropriate parties to monitor product orders and schedule teardown of existing furniture, if required, to ensure timely delivery and installation. Provide customer service. Clearly convey accurate, thorough or relevant information related to status updates, problems and customer issues to sales team in a timely manner.
Maintain complete and accurate record of the entire project (project folder) including approved plans, budgets and schedules, correspondences, product orders and acknowledgements, delivery tickets, labor timesheets, and subcontractor invoices. Execute and adhere to project timelines including order entry, production schedules, delivery and installation, and problem resolution. Communicate project status throughout the sales process. Identify project issues and provide cost effective solutions to ensure project completion while minimizing gross profit erosion. Manage and monitor the furniture ordering process from ordering acknowledgements; creating all installation packets and forwarding to installation contractors; updating installation schedule dates; identifying back charges; managing punch lists; initiating the claims process for warranty issues; and tracking proof of deliveries.
Participate in project planning and design meetings including internal detailed furniture design meetings and provide input as appropriate. Review final furniture plans along with designer for accuracy and completeness as related to request for proposal (RFP) information and/or site conditions. Assist with developing a furniture package in response to RFP. Participate in client presentation meetings and explain the project manager role throughout the project's duration. Develop a relationship with the client through consistent communication throughout the project gaining the client's confidence in the team's ability to fulfill client expectations. Research, craft and assemble all proposals and bids targeted to the customers' needs and requirements by collaborating with the sales team and OfficeMax subject matter experts. Proposals and bids may include pricing, discounts, installation cost.
Monitor jobsite throughout delivery and installation phases by communicating closely with onsite contacts. Attend construction meetings and provide information to general contractor to insure site readiness. Work with manufacturer's reps, warehouse staff, and internal team to resolve any problems in a timely manner. Schedule use of service elevators, loading docks, and parking facilities, and coordinate building access with appropriate building managers. Maintain a working knowledge of all OM Workspace preferred vendor products with the ability to offer immediate solutions to resolve unexpected site issues.
Education and Experience:
Level of Formal Education: Bachelor's degree or equivalent experience
Area of Study: Project Management or Design
Minimum Years of Experience: 3
Type of Experience:
This position requires knowledge of construction or project management acquired through formal education, or 3 - 5 years on-the-job application.
Equivalent to a Bachelor's degree in business administration or interior design.
Special Certifications: Project management, safety training, and/or LEED certification a plus
Technical Competencies & Information Systems:
Ability to navigate through AutoCAD drawings with various viewer software packages (e.g. TrueView).
Ability to read and interpret floor plans, blueprints and installation drawings.
Analytical and problem-solving skills.
Organizational & Project Mgt skills.
Working knowledge of all preferred vendor products (e.g., Teknion).
Skills & Abilities:
Written and verbal communication skills with the ability to influence multiple stakeholders at all levels of the organization
Ability to develop and sustain productive customer relationships.
Ability to lead and engage a work team to deliver results and achieve project objectives in a timely manner.
Ability to identify project and sales opportunities to drive company revenue.
Ability to travel within a given market or geography 50-75%, additional travel outside market will be required when projects warrant.
Must be able to work in all-weather conditions and in a safety sensitive work environment.
Must be able to perform work in construction environments.
Must have a valid driver's license and own transportation.
Familiarity with all phases of commercial furniture projects for scheduling purposes.
Personal Attributes & Other/Preferred:
Microsoft Excel, Word, and Outlook
Microsoft PowerPoint and Project a plus
Must be personable and presentable at all times
Must be a self-starter and able to make own decisions in timely manner.
Able to take direction well and execute efficiently and effectively.
Flexible with respect to change initiatives.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
About The ODP Corporation : The ODP Corporation is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC and ODP Business Solutions, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
Disclaimer : The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule: The salary range for this role is $50,500/year to $78,950/year, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. For immediate consideration for this exciting position, please click the Apply Now button.
How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
Application Deadline : The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
Equal Employment Opportunity : The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
REQNUMBER: 100207
