Account Supervisor

AMPORTS Inc • Baltimore, MD • 2h ago

Description

Summary/Objective

Responsible for ensuring smooth processes and the swift resolution of discrepancies and serves as the primary point of contact for OEMs.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Model, Kit, and BOM Management: Create and update models, kits, and BOM (Bill of Materials) within the system to ensure alignment with operational requirements and accuracy. Ensure all kits are priced according to customer contracts.

Error Resolution: Collaborate with operations and IT teams to resolve system errors, focusing on ICL and OBT errors to reduce AR aging and ensure smooth operations.

Revenue Audits: Conduct weekly audits of the Earned Revenue Report to ensure accuracy and compliance with financial standards. Distribute the audited reports to Office Accounting Managers (OAMs) for review and action.

Billing Instructions: Generate and send monthly billing instructions to the AR team to ensure accurate and timely invoicing.

Primary Contact for OEM: Act as the main contact for OEM regarding system and billing discrepancies. Work with internal teams and OEM contacts to address and resolve issues promptly and proactively.

Manage and Oversee Account Coordinators: Supervisors will manage and oversee Account Coordinators, ensuring alignment with operational needs and company objectives. In some instances, Supervisors and Account Coordinators may be the same person, allowing for continuity and efficiency in operations.

Competencies

Strong understanding of Model, Kit, and BOM systems.

Proficiency in error resolution and troubleshooting within cross-functional teams.

Skilled in auditing, financial reporting, and billing processes.

Strong collaboration and communication skills, with the ability to work effectively with internal and external partners.

Detail-oriented with excellent problem-solving skills and the ability to manage multiple tasks efficiently.

Supervisory Responsibility

This position has direct reports.

Work Environment

Well-lighted, heated and/or air-conditioned indoor office, production setting, outdoor/indoor shop environment or enclosed vehicle with adequate ventilation and protection from extreme weather conditions.

Physical Demands

Light physical activity performing non-strenuous daily activities of an administrative or production/technical nature. Manual dexterity is sufficient to reach and handle items.

Occasional lift to 25 pounds.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are primarily 8 hours each day, Monday through Friday on a day shift. This position often requires overtime.

Travel

Travel is not required for this position.

Preferred Education and Experience

Bachelor's degree (B.A) in accounting, finance, or a business-related field.

Advanced Excel skills (data analysis, pivot tables, macros, VLOOKUP, and complex formulas).

Work Authorization/Security Clearance

Must be able to obtain TWIC (Transportation Worker Identification Credential).

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education

Preferred

Bachelors or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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