Universal Banker

Northwest Bank of Rockford • Freeport, IL • 22h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13254479

Organization Overview:

Foresight Bank is the largest, locally owned community bank in Northern Illinois, with fifteen offices in the counties of Winnebago, Stephenson and Kankakee. Foresight Bank is owned by Foresight Financial Group, Inc., an Illinois corporation founded in 1986, a financial holding company established under the Federal Reserve.

Position Summary:

The Universal Banker role splits their time between the teller line, opening new accounts and other duties as assigned. Responsible for providing outstanding customer service when assisting customers to determine what products and services best meet the customers needs when opening new deposit accounts. Responsible for ensuring customer transactions are handled in a prompt, professional manner, following company policies and procedures. Provide additional operational support for compliance and other reporting activities as needed.

Primary Responsibilities:

Customer Experience

Provide the internal and external customer with superior customer experience including friendly demeanor, can-do attitude, and willingness to always help whether on the phone or in person. Follow-up with customer in a timely manner

Provide accurate information

Establish a rapport with the customer

Performs a variety of bank transactions including checking, savings, and loan transactions to maintain the efficient operation of the bank. Verifies checks and other items for proper endorsement and negotiability; verifies signatures and account balances; reconciles checks and cash for deposits; records and processes night deposits, bank by mail transactions, and change orders. Balances and maintains a cash drawer by reconciling transactions and verifying beginning and ending cash totals; ensures actual cash count matches teller system balance; researches any balancing errors; monitors cash level of drawer and branch within established limits. Assist in the daily balancing of vault and coin machine as needed

Satisfy all consumer customer service requests including but not limited to wires, notary services, disputes, signature card changes, and online banking (mobile banking), check orders, issuing debit cards, etc. Provide back up to the personal banker for deposit Accounts New & Existing Assess the needs of the customer by asking the appropriate questions and building customer rapport. Promote and cross sale bank products and services that fit the customers needs with a solutions-based approach. Open all @types of new accounts to include but not limited to all consumer and small business Follow-up with clients on a regular basis to ensure proper onboarding and relationship building Prepare and compile new customer documentation to ensure accuracy and adherence to policy and procedure Follow all compliance guidelines by properly informing clients of the Coordinate with Deposit Shared Services, eBanking, Quality Assurance and BASE in resolving customer needs. Perform account maintenance and close accounts upon customer requests Meet and exceed established sales and referral goals by explaining & promoting bank & partner products and services. Perform general office duties such as opening and closing the branch, answering main branch line, adhering to branch standards, scanning, etc. Assistant in training needs of team members

Assist other staff members with projects as needed.

Understands the confidential nature of the banking industry and adheres to company policiesand procedures for protecting customers private information. Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies:**

Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Communicator: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.

Organizational: Can establish a systematic course of action for self to accomplish objectiv

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