Eligibility Determinations Administrative Support Assistant 2
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Eligibility Determinations Administrative Support Assistant 2
Salary
$35,963.20 - $52,353.60 Annually
Location
Council Bluffs - 51503 - Pottawattamie County, IA
Job Type
Full-time
Job Number
26-01944
Agency
400 Health & Human Services - Community Access Eligibility
Division
Health and Human Services - Community Access Eligibility
Opening Date
01/30/2026
Closing Date
2/9/2026 11:59 PM Central
LinkedIn Tag
LI-POST
Point of Contact
Melissa Nation - melissa.nation@hhs.iowa.gov
Description
Questions
Job Description
The Iowa Department of Health & Human Services (HHS), Community Access and Eligibility Division, is seeking anAdministrative Support Assistant 2 to perform clerical support duties in the Pottawattamie County Omni Center office. This is a full-time opportunity, Monday - Friday with work hours being from 8:00 AM - 4:30 PM.
New hires will start at the base salary of $17.29 hourly, $1,383.20 biweekly, $35,963.20 annually.
Core Essential Functions
Administrative Support
Coordinate office operations in conjunction with direct supervisor and other management.
File administrative materials, correspondence and reports.
Order and maintain supply and forms inventory, complete and process invoices to ensure timely payment of expenses.
Work with supervisor to determine operational needs in imaging/scan center, business office and support staff.
General Support
Answer general questions and route calls coming in on multiple phone lines in a timely, professional, and courteous manner.
Process letters and other documents, copy, scan, collate, upload, and distribute documents for workers.
Process incoming and outgoing mail, documents, and emails. Processing includes scanning, indexing, and uploading both paper and electronic mail.
Perform back-up responsibilities for all clerical staff or as assigned.
Attend staff meetings, training sessions and core courses.
Review manual and other sources of communication to keep current on policy and procedure.
Other duties as assigned.
This position requires a high level of initiative, effort, and commitment toward completing assignments efficiently with the ability to:
Interact with employees and customers in a manner that is consistent with quality customer service delivery.
Comprehend and adhere to confidentiality and security provisions.
Prioritize tasks and time to meet established performance goals and critical deadlines.
Work productively in a team environment.
Navigate efficiently in a Windows environment and utilize Word, Excel and Outlook and other personal computer programs as necessary.
Maintain high attendance and report to work on time.
Use critical thinking skills, prioritize work, and work under pressure.
Use independent judgement to make sound decisions, demonstrate integrity and confidentiality and a strong work ethic.
Benefits
Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:
Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.
For additional information on benefits click here .
Click here to see how we compare with other employers or offers by using our Total Compensation Calculator.
Background Checks
Applicants will be required to complete a background check to be considered for this position.
The State of Iowa is an EEO/AA Employer
HHS values those with "lived experience" and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired - Relay Iowa 1-800-735-2942 TDD).
E-Verify and Right to Work
The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federalRight to Worklaws, which protect employees' rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov .
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
One year of full-time work experience in general office, clerical, data entry/processing, or related work.
A total of one year of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 1.
For more information click on thislink to view the job description (https://das.iowa.gov/media/4905/download?inline=)
Additional Qualification Requirements
Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to @type at least 40 WPM net as demonstrated by the completion of a typing examination.
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree.
No
02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03
Do you have one year of full-time work experience in clerical or a closely related work area?
Yes
No
04
How many months of COMBINED post high school course work in an accredited secretarial, business, or closely related curriculum AND full-time clerical work experience do you have?
No full-time clerical work experience and specified education to a combined total of less than six months
Six months to less than one year of the combined clerical work experience AND specified education
One year or more of the combined full-time clerical work experience and specified education
05
Are you a current permanent State of Iowa executive branch employee? IF YES - Do you have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 1?
I am a current permanent State of Iowa executive branch employee AND have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 1
I am NOT a current permanent State of Iowa executive branch employee
I am a current permanent State of Iowa executive branch employee BUT DO NOT have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 1
06
How many years of full-time work experience do you have communicating with internal and external clients and customers in a call center environment to meet their needs?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
07
How many years of full-time work experience do you have with in-person customer service in an office environment?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
08
How many years of full-time work experience do you have with determining/adjusting priorities on a weekly/daily/hourly basis?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
09
How many years of full-time work experience with handling confidential information or records?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
10
How many years of full-time work experience do you have utilizing computer systems, navigating multiple computer screens, uploading and retrieving documents and documenting information electronically?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
11
How many years of full-time work experience do you have utilizing email to conduct/complete company business?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
Required Question
Employer
State of Iowa
Agency
400 Health & Human Services - Community Access Eligibility
Address
Lucas State Office Building
321 E. 12th Street
Des Moines, Iowa, 50319
Website
https://hhs.iowa.gov/
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