Lead Teller Includes Incentive Perk

WATERSTONE BANK • Waukesha, WI • 2h ago

JOB REQUIREMENTS: Description Job purpose for Lead Teller position: The
Lead Teller position is a leadership role in the branch that directs the
daily administrative and operational functions of the teller area,
including dotted line supervision of the teller staff. This includes
training staff on operations, ensuring adherence to policies and
procedures, making judgement decisions related the customer transactions
and interactions, and coaching to quality conversations that lead to
referrals to solve for our customer\'s needs. The Lead Teller leads by
example in maintaining and deepening customer relationships, providing
superior customer service and referring bank products and services. The
Lead Teller is responsible for the operational integrity of the branch,
along with the Community President and/or Assistant Manager of the
Branch and may be called upon as the acting manager in the absence of a
Community President, in offices without Assistant Managers. Duties and
responsibilities for Lead Teller position: Effectively process customer
transactions with a high level of integrity, accuracy and knowledge,
while operating in full compliance with internal policies/procedures, as
well as applicable regulations/laws. Build and maintain customer
relationships by providing an unparalleled customer experience as set
forth in WSB\'s Mission and identifying customer needs, promoting
current promotional offers and referring customer to Bankers and other
lines of business (i.e., Residential Lending, Business Banking,
Commercial Real Estate, WIS and Merchant Services) for further
assistance with bank products and services. Lead by example by meeting
or exceeding performance metrics including, but not limited to customer
experience, referrals, and operations. Assist Branch Management in
maintaining and deepening retail banking relationships through
relationship building calls and activities to meet sales and branch
growth goals. Assist Branch Management with administrative and
operational processes, activities and workflow procedures for the
front-line staff, ensuring all customers are assisted promptly,
professionally, accurately and appropriately. Acts as primary source for
teller questions and assist Branch Management with the training and
development of employees. Maintain knowledge of WSB\'s core processing
system, WSB products and services, WSB policies and procedures, and
regulatory requirements governing retail deposit accounts. Answer
customer questions and resolve related account issues, including phone
and in-person. Other duties as assigned. Qualifications for Lead Teller
position: Experience Required: 1-2 years of cash handling and customer
service experience Required: 1 year of lead/supervisor experience and/or
6 months branch banking experience Preferred: 2-3 years of
lead/supervisor experience and1 year branch banking... For full info
follow application link. EOE-Minorities/Females/Vets/Disabled
Affirmative Action Employer *** APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/8C65705B6BC04526

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