Restaurant Partnerships, Project Management (Sr. Associate)
Capital One Dining is seeking a detail-oriented and operationally-minded Sr. Associate to join our team. This role is critical to the growth and integrity of our program, focusing on ensuring that all new venues are successfully integrated into the Capital One ecosystem. The role will serve as the architect of the partner journey, maintaining internal data integrity and quality assurance to ensure our cardholders have access to a great restaurant benefits experience.
The Restaurant Partnerships, Project Management lead will act as the bridge between a signed contract and a live, high-performing restaurant partner. This role offers an exciting opportunity to oversee the lifecycle of a partnership: from the initial welcome and portal enablement to ongoing quality audits. You will collaborate across teams to manage the visual and technical representation of our partners, ensuring every detail, from photography to booking availability, meets Capital One's high standards.
Capital One provides a fast-paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging.
Responsibilities:
Onboarding Liaison: Act as the primary liaison for new venues, ensuring they are set up to deliver on contract commitments and fully enabled for bookings.
Program Fulfillment: Oversee perk fulfillment and manage communications regarding "bad actor" behavior.
Data & Metadata Management: Manage internal metadata to ensure platform accuracy, including restaurant photos, hours of operation, website domains, and physical addresses.
Quality Assurance: Perform regular audits on restaurant inventory and oversee comprehensive QA for internal metadata and tagging systems.
Lifecycle Management: Manage the end-to-end offboarding/churn process and execute ad-hoc projects such as image resizing, blurb refreshes, and perk intake form management.
Ongoing Issue Resolution: Handle escalations related to mystery shopping and CEMP (Customer Experience Management Program) surveys to maintain high service standards and partner accountability.
A Successful Candidate Will Have:
An obsession with detail and a commitment to data integrity and platform excellence.
Strong project management skills with the ability to manage the technical onboarding of multiple partners simultaneously.
Excellent communication skills to guide new partners through the integration process and manage internal expectations.
A proactive approach to problem-solving, particularly when identifying data discrepancies or inventory gaps.
The ability to balance routine operational maintenance with ad-hoc creative projects like content refreshes.
Basic Qualifications:
Bachelor's Degree or military experience.
At least 2 years of experience in project coordination, data management, or hospitality operations.
Preferred Qualifications:
Bachelor's Degree in Business, Systems Management, or Hospitality.
3+ years of experience in an operations-heavy role or digital content management.
Experience with CRM tools and data visualization platforms.
Proven track record of managing complex onboarding processes or quality assurance programs.
Strong interest in the intersection of dining technology and customer experience.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $96,500 - $110,100 for Sr. Project Manager
New York, NY: $105,300 - $120,100 for Sr. Project Manager
Richmond, VA: $87,700 - $100,100 for Sr. Project Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
