Customer Service Representative

ManpowerGroup • Savannah, GA • 16h ago

We are seeking a detail-oriented and customer-focused Customer Service Representative to provide high-level support to internal and external customers. This role involves handling complex customer inquiries and service complaints, preparing and maintaining records, and ensuring accurate communication of policies, procedures, and regulatory requirements. The ideal candidate demonstrates sound judgment, tact, and sensitivity while delivering excellent service.

Job Title: Customer Service Representative

Location: Savannah, GA

Pay Range: 15.00

What's the Job?

Provide high-level customer service and assist customers with complex service complaints, discrepancies, and inquiries. Handle requests from the public and other departments, providing general and specialized information requiring interpretation of policies, rules, and procedures

Skillfully research, resolve, and respond to complaints or refer issues to appropriate staff when necessary. Type, format, edit, revise, proofread, and print reports, correspondence, memoranda, contracts, agreements, technical charts, tables, and other specialized materials

Distribute and accept applications and assist customers with completion as needed. Receive, review, and prepare work orders; collaborate with customers to identify service needs and ensure work orders are completed accurately.

Manage and maintain customer records; enter data accurately into general ledgers and activity logs. Prepare special or recurring activity status reports and spreadsheets

Provide customers with information regarding codes and other regulatory requirements. Respond to service inquiries in person, by telephone, and in writing. Perform all other office tasks given.

What's Needed?

High School Diploma or GED

At least 2 years of experience in customer service, billing, finance, bookkeeping, or a related field

Experience working with Microsoft Office especially Excel

Strong organizational skills and the ability to manage multiple tasks

What's in it for me?

Opportunity to build valuable customer service, administrative, and problem-solving skills

Hands-on experience working with policies, procedures, and regulatory requirements

Development of transferable skills in recordkeeping, reporting, and customer relations

Supportive team environment with opportunities to learn and grow

Meaningful work that directly supports customers and community services

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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