Customer Service Engineer

Pitney Bowes • Puerto Rico, Puerto Rico • 2w ago

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

Are passionate about client success. Enjoy collaborating with others. Strive to exceed expectations. Move boldly in the quest for superior and best in market solutions.

Job Description:

You Are

A hands-on technical professional who enjoys solving problems, working independently, and supporting customers directly. You bring strong mechanical and electrical troubleshooting skills, a customer-first mindset, and the ability to manage your own schedule while traveling across Puerto Rico. You're comfortable learning new technology, representing the organization with professionalism, and supporting clients who rely on mailing, shipping, and document-processing equipment to keep their operations running smoothly.

You Will

Install, maintain, troubleshoot, and repair electro-mechanical and software-driven equipment at customer sites.

Diagnose mechanical, electrical, and connectivity issues using standard tools and technical resources.

Deliver clear, professional communication and build strong customer relationships.

Train customers on equipment use, care, and best practices.

Document service activities, parts usage, and resolutions in internal systems.

Collaborate with technical support and engineering teams to resolve complex issues.

Manage your daily service schedule and travel across Puerto Rico to support customer needs.

Travel to the United States for required training.

Provide service support in Latin America and the Caribbean when needed.

Follow all safety, compliance, and quality procedures.

You Bring

Experience in field service, customer engineering, or technical support.

Strong mechanical and electrical troubleshooting skills.

Ability to explain technical information clearly to non-technical users.

A customer-focused mindset with strong communication skills.

Ability to manage multiple service calls and work independently.

Proficiency with diagnostic tools, mobile devices, and service management systems.

Ability to travel throughout Puerto Rico.

Bilingual Spanish/English skills preferred.

Preferred Qualifications

Experience servicing mailing, shipping, print, or industrial equipment.

Technical training or certifications in electronics, mechanics, or related fields.

Prior experience in a field-based, customer-facing technical role.

Working Conditions

Frequent travel to customer sites across Puerto Rico.

Travel to the U.S. for training.

Occasional travel to Latin America and the Caribbean for service support.

Ability to lift equipment, access service areas, and perform hands-on mechanical work.

We will:

Provide the opportunity to grow and develop your career

Offer an inclusive environment that encourages diverse perspectives and ideas

Deliver challenging and unique opportunities to contribute to the success of a transforming organization

Offer comprehensive benefits globally (PB Live Well (https://careers.pitneybowes.com/global/en/pb-live-well) )

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

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