Summary This position, located at the Oklahoma City VA Health Care System, serves as the Chief Veteran Experience Officer, and is responsible for maintaining oversight and responsibility for all functions related to Veteran experience matters. Responsibilities Major duties of this position include but are not limited to... Leads, coordinates, and manages the continuous improvement of Veteran experience Works with senior executives to establish strong commitment and support for improving Veteran experience Educates managers and line employee in the philosophy and techniques of Veteran experience improvement Promotes an organization-wide approach to Veteran centeredness and engagement Engages the workforce to sustain Veteran experience initiatives Serves as a change agent and works closely with facility leaders in identifying priority areas, developing goals, planning improvement, and measuring effectiveness Serves as the Subject Matter Expert on established and evolving best practices related to Veteran engagement and Veteran experience Develops and articulates an organizational Veteran experience strategy Facilitates development of detailed work plans related to Veteran experience Collaborates with departments and units to operationalize the Veteran experience strategy Set objectives and benchmark performance Work Schedule: Monday-Friday, 8:00am-4:30pm Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Specialist/PD134480 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/02/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade of GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to... Advanced knowledge of various Facility data resources used to analyze the Veteran Experience, to include but not limited to...Survey of Healthcare Experience of Patients (SHEP), Veteran Signals (V-Signals), Strategic Analytics for Improvement and Learning (SAIL), Patient Advocate Tracking System (PATS), and All Employee Survey (AES); Expert ability in applying analytical and evaluation methods and techniques to Veteran experience issues; Knowledge of health care system operations and interdependencies of various departments; Ability to communicate both written and verbally; Ability to use MS Word or comparable word processing software to execute several office automation functions such as storing and retrieving electronic documents and files, activating printers, etc.; Ability to use MS Excel or other comparable spreadsheet software to develop and change spreadsheets to graphically display data; Ability to use MS PowerPoint or other comparable graphics software to develop presentation materials; and the ability to use the Veterans Health Information and Technology Architecture (VistA) to access information in the Medical Center Computer System. You will be rated on the following Competencies for this position: Administration and Management Communications Creative Thinking Customer Service Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The regular and recurring work of this position is sedentary in nature and involves sitting at a desk, conferences, meetings, etc., and visits to facility worksites. Occasional use of automobile and public conveyances may be required. No special physical exertion is required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
