Summary This position is located within the Office of Virtual Care at the Gulf Coast Veterans Health Care System (GCVHCS). The Virtual Care Telehealth program provides coordinated healthcare to Veterans across time and/or distance barriers using telecommunications technologies in accordance with VHA, VISN and facility level policies and procedures and supports VISN and facility strategic planning efforts. Responsibilities Creates workflow charts and graphs. Develops internal mechanisms for trending and reporting data, workflow efficiency, and program development. Maintains current records, reports, and surveillance logs. Assists with any future Virtual Care proposals/projects. Represents the department in facility meetings or events when needed. Reviews requests for information from employees and patients and directs them to the current point of contact. Collects and analyzes workload and assessment data. Manages multiple priorities and demands. Manages work schedules. Answers phone calls, monitors voicemails, reaches out to non-responders, and prioritizes calls. Functions as a backup timekeeper. Contacts patients and reinforces proper usage of equipment, (i.e. Home Telehealth equipment to transmit biometric data or schedule virtual visits). Work Schedule: Monday-Friday 7:30am-4:00pm (subject tochanged based on agency needs) Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD03567A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/06/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience with the VA and Service guidelines in governing correspondence, memorandums, policies, and procedures. Applies knowledge of VA laws, regulations and procedures and their practical application. Utilizes daily a variety of software programs (e.g., Microsoft Office, file management, CPRS, VISTA, EXCEL, PowerPoint, TMS, ADPAC) to gather, analyze and display data utilizing templates, graphics, and spreadsheets. Communicate effectively both verbally and in writing in a variety of settings with personnel at all levels in the medical center. Adept administrative organizational skills, with highly developed customer service skills and abilities evidenced by successful work experience in complex, administrative office environment(s). You will be rated on the following Competencies for this position: Administration and Management Communication Computer Skills Customer Service Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. The incumbent sits comfortably to do the work. The job could also include walking, standing, bending, and carrying items such as paper, books, training materials, monitors, HT equipment, etc. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
