Member Solutions Assistant

LANDMARK CREDIT UNION • Brookfield, WI • 9h ago

JOB REQUIREMENTS: At Landmark Credit Union, we succeed by putting people
first - and that starts with you. Our culture of inclusion and
collaboration enables us to support our members\' financial wellbeing,
positively impact the communities we serve, and help our associates grow
their careers. Bring your authentic self to work as part of an
organization where you\'ll feel valued for your unique qualities, are
enabled to reach your full potential, and are recognized for your
contributions to our success. We strive to ensure you feel empowered to
grow and succeed, while also feeling valued and taken care of, as we all
do our part to put people first. We invite you to learn more about this
and other opportunities at Landmark Credit Union. NATURE AND SCOPE This
position reports to the Manager, Member Solutions. This role will assist
the Member Solutions Department, internal and external business
partners, and occasionally members by performing a variety of backend
member solution\'s processes, data sourcing and conducting research.
This role will be responsible for managing data and distributing to
appropriate partners. REQUIREMENTS 1. High school diploma or equivalent.
Must be able to learn all account @types, loss mitigation tools, and
department specialty areas. 3. Excellent verbal and written
communication skills, problem solving skills, organizational skills, and
the ability to work independently. 4. Must have experience or ability to
gain proficiency in all programs and systems used for this job. 5. Must
develop a thorough understanding of company policies and procedures as
they relate to this position. Must comply with all company policies and
procedures and all job-related state and federal laws and regulations.
PRINCIPAL ACCOUNTABILITIES 1. Completes financial transactions in the
collections and servicing systems, and validates system information
requests and ensures appropriate coding. 2. Prepares and sends
repossession notices, cancels dealer refunds, files insurance claims,
and assists with gap claims. 3. Works warranty, credit life, disability,
and gap refund queues daily. Follows up on refund status with the
dealerships. 4. Updates system and prepares sale of collateral letters.
Reviews and processes right to cure default documents on loans and
credit cards. 6. Prepares documents to submit to attorneys for legal
filings. 7. Processes incoming mail, give instructions to other
departments on checks received for default processes. 8. Manages supply
procurement and inventory control for the department. 9. Scans documents
and distributes to requesting internal or external partners. 10.
Performs other duties as assigned. EEO/Veterans/Disabled EO/AA Employer;
including veterans and individuals with disabilities ***
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/0DCE846F629C4ECB

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