Job Description:
DXC Technology (NYSE: DXC) helps global organizations run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid cloud environments. Trusted by the world's largest enterprises and public sector organizations, DXC delivers services across the Enterprise Technology Stack to drive performance, competitiveness, and exceptional customer experiences.
At DXC, we use the power of technology and process excellence to help customers modernize operations, reduce costs, and accelerate innovation across their IT and business ecosystems.
DXC Insurance Services enables insurers to optimize and transform highly complex middle- and back-office operations. By combining deep industry expertise, advanced technology, and best-in-class delivery models, we help our clients improve efficiency, strengthen financial and operational controls, and enhance the customer experience-while unlocking new, agile paths to growth.
Role Overview
The Associate Manager - Insurance Operations & Financial Control plays a critical role in driving operational excellence, quality, and financial discipline across insurance business process transactions. This role supports managed services delivery by improving efficiency, managing risk, and ensuring compliance with internal and external standards.
Working closely with leadership, operations, quality, and finance teams, the Associate Manager helps optimize performance, strengthen controls, and deliver consistent, high-quality outcomes for our clients.
Key Responsibilities
Support the management of business process transaction teams , ensuring accurate, compliant, and timely execution of day-to-day operations.
Drive continuous process improvement initiatives focused on quality, scalability, efficiency, and cost optimization.
Monitor, analyze, and report on operational KPIs, SLAs, quality metrics, and customer complaint trends .
Ensure adherence to quality assurance frameworks , including audits, root-cause analysis, and corrective/preventive action plans.
Support operational and financial controls , including budgeting, forecasting, productivity tracking, and cost management.
Partner with leadership to identify risks, implement controls, and ensure regulatory and contractual compliance .
Analyze transactional and operational data to identify trends, inefficiencies, and improvement opportunities .
Support strategic initiatives related to process optimization, automation, and service delivery enhancements .
Act as a liaison between senior leadership, clients (as applicable), and operational teams , ensuring alignment and clear communication.
Support customer complaint management by investigating issues, coordinating resolutions, and implementing preventive actions.
Assist with resource planning, capacity management, and workforce allocation to meet evolving business demands.
Coach and mentor team members, fostering a culture of accountability, quality, and continuous improvement .
Basic Qualifications
Bachelor's degree in Business, Operations, Finance , or a related field, or an equivalent combination of education and experience.
Typically 6+ years of relevant industry experience , including 2+ years in a supervisory or similar role .
Experience managing or supporting business process transactions in an operations-driven environment.
Strong knowledge of business process management, operational controls, and performance measurement .
Proven analytical skills with the ability to translate data into actionable insights.
A continuous learner with the ability to stay current on industry trends, tools, and technologies.
Preferred Qualifications
Advanced degree in a relevant field.
Experience in quality management, operations management, or financial control functions.
Relevant certifications such as Six Sigma (Green/Black Belt), PMP, Lean , or equivalent.
Experience managing customer escalations or complaints in a service delivery environment.
Key Competencies
Operational excellence and process improvement mindset
Strong quality, risk, and compliance orientation
Financial and analytical acumen
Effective communication and stakeholder management
Strong problem-solving and decision-making skills
Ability to thrive in a fast-paced, metrics-driven environment.
Location: Hybrid - United States
Primary DXC Office Locations:
Plano, TX
Farmington Hills, MI
Nashville, TN
New York, NY
New Orleans, LA
Ashburn, VA
Bellevue, WA
Tulsa, OK
Charleston, SC
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings Link (https://mandatoryview.com/?licenceid=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&product@type=onlineapplicant)
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (gss-hr-er@dxc.com) .
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .
