Customer Service Representative

Robert Half • Fitchburg, MA • 2d ago

Description

SUMMARY: The Customer Service Representative is the first line of contact for customers and is key to representing the company in an efficient, knowledgeable, and professional manner. This role supports the sales team by providing product information, accurately entering orders, assisting with any order issues and building and maintaining customer relationships.

ESSENTIAL DUTIES:

The requirements listed below are representative of the essential duties required of the Customer Service Representative:

· Accurately enter and process orders, track order status, and expedite as necessary to ensure on time delivery.

· Service existing accounts by regularly communicating with specified contacts and checking with them for any potential needs, so as to build and maintain loyal customer relationships.

· Help establish new accounts by planning and organizing daily work schedule to allow for opportunity to call on past or prospective new customers for current or future needs.

· Responsible to ensure customer retention and growth through strong relationship management metrics.

· Present products effectively, up-sell and cross sell additional products as appropriate and generate referrals when possible.

· Interact daily with Regional Sales Managers (RSM's) and sales representatives regarding customer opportunities, orders and issues.

· Follow up on lost business in an effort to reactivate dormant accounts.

· Qualify customer RFQ's to ensure accurate cross-referencing, UOM and prospective package is ready for hand off to shipping department.

· Forwards quotations to customer as required.

· Completes initial lead follow up and communicates results to RSM, Marketing and appropriate management.

· Maintain customer information as needed for contacts, routing etc.

· Assist in business development activities i.e., direct mailings, samples and follow up calls.

· Quality is everyone's responsibility.

· Other duties as assigned.

For immediate consideration please call me directly Eric Lebow 508-205-2127

Requirements

MINIMUM EXPERIENCE & SKILLS REQUIRED:

· Associate degree and 3 years customer service or inside sales experience, OR equivalent combination of education and experience.

· Must be able to fluently read, write and speak English.

· Proficient typing skills/experience, solid computer skills and experience in MS Office Suite.

· Excellent attention to detail, strong organizational skills and ability to work independently as well as part of a team.

· Effective time management and follow-up skills, good written and verbal communication skills and strong telephone skills.

· Experience with ERP software, preferably IQMS.

For immediate consideration please call me directly Eric Lebow 508-205-2127

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

Similar Jobs

Scheduling Coordinator

Metrowest Oral Surgical Associates • Northborough, MA • 7h ago

Management & Administrative Sponsored

We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us...

7h ago

Go to Apply

Administrative Assistant II

Kelly Services • Marlborough, MA • 9h ago

Management & Administrative

Kelly is hiring an Administrative Assistant II for a 10-month contract role with one of our prestigious clients based out in Marlborough, MA 01752. Job Title: Administrative Assistant II Location: **Marlborough, MA 01752...

9h ago

Go to Apply

Administrative Assistant

Insight Global • Nashua, NH • 1d ago

Management & Administrative

Job Description Insight Global is hiring a Part-Time Administrative Assistant to join a fast-paced, client-focused financial advisory firm in Nashua, NH. The Administrative Assistant will support daily business operation...

1d ago

Go to Apply

Supply Chain Supervisor - Inventory Planning & Material Management (onsite role)

AbbVie • Worcester, MA • 1d ago

Management & Administrative

Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable imp...

1d ago

Go to Apply

Chief Engineer - International Automation (Onsite)

RTX Corporation • Marlborough, MA • 1d ago

Management & Administrative

Date Posted: 2026-01-29 Country: United States of America Location: US-MA-MARLBOROUGH-MA3 ~ 1001 Boston Post Rd ~ BLDG 3 Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citi...

1d ago

Go to Apply

Campus Safety Officer - 3rd Shift Part-Time

Franklin Pierce University • Rindge, NH • 2d ago

Management & Administrative

The Campus Safety Officer position serves as part of a 24-hour-per-day rotation. The Campus Safety Officer is responsible for completing safety and security assignments and responding to emergency and crisis incidents du...

2d ago

Go to Apply

Sales, Inv., and Ops. Planning Manager

Brooks Automation US, LLC • Chelmsford, MA • 2d ago

Management & Administrative

Company: Brooks Automation US, LLC Title: Sales, Inventory, and Operations Planning (SIOP) Manager Description: Responsible for demand management and Sales, Inventory, and Operations Planning (SIOP) processes for organiz...

2d ago

Go to Apply

Operations Manager

Coalition for a Better Acre • Lowell, MA • 2d ago

Management & Administrative

Salary: \$55,000 to \$65,000 Position Summary Coalition for a Better Acre (CBA) is a non-profit organization whose mission is to create sustainable community revitalization by empowering families to become economically s...

2d ago

Go to Apply

Sales Consultant II Framingham/Boston - Career Growth Opportunities

Guest Supply • Lowell, MA • 3d ago

Management & Administrative Sponsored

Who We Are: Guest Worldwide is a global collective of dynamic, industry-leading companies with more than 40 years of unparalleled experience serving the unique needs of diverse markets in every corner of the world. From...

3d ago

Go to Apply

Sales Consultant II Framingham/Boston

Guest Supply • Lowell, MA • 3d ago

Management & Administrative Sponsored

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.