Customer Service Representative

Robert Half • Fitchburg, MA • 2h ago

Description

SUMMARY: The Customer Service Representative is the first line of contact for customers and is key to representing the company in an efficient, knowledgeable, and professional manner. This role supports the sales team by providing product information, accurately entering orders, assisting with any order issues and building and maintaining customer relationships.

ESSENTIAL DUTIES:

The requirements listed below are representative of the essential duties required of the Customer Service Representative:

· Accurately enter and process orders, track order status, and expedite as necessary to ensure on time delivery.

· Service existing accounts by regularly communicating with specified contacts and checking with them for any potential needs, so as to build and maintain loyal customer relationships.

· Help establish new accounts by planning and organizing daily work schedule to allow for opportunity to call on past or prospective new customers for current or future needs.

· Responsible to ensure customer retention and growth through strong relationship management metrics.

· Present products effectively, up-sell and cross sell additional products as appropriate and generate referrals when possible.

· Interact daily with Regional Sales Managers (RSM's) and sales representatives regarding customer opportunities, orders and issues.

· Follow up on lost business in an effort to reactivate dormant accounts.

· Qualify customer RFQ's to ensure accurate cross-referencing, UOM and prospective package is ready for hand off to shipping department.

· Forwards quotations to customer as required.

· Completes initial lead follow up and communicates results to RSM, Marketing and appropriate management.

· Maintain customer information as needed for contacts, routing etc.

· Assist in business development activities i.e., direct mailings, samples and follow up calls.

· Quality is everyone's responsibility.

· Other duties as assigned.

For immediate consideration please call me directly Eric Lebow 508-205-2127

Requirements

MINIMUM EXPERIENCE & SKILLS REQUIRED:

· Associate degree and 3 years customer service or inside sales experience, OR equivalent combination of education and experience.

· Must be able to fluently read, write and speak English.

· Proficient typing skills/experience, solid computer skills and experience in MS Office Suite.

· Excellent attention to detail, strong organizational skills and ability to work independently as well as part of a team.

· Effective time management and follow-up skills, good written and verbal communication skills and strong telephone skills.

· Experience with ERP software, preferably IQMS.

For immediate consideration please call me directly Eric Lebow 508-205-2127

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

Similar Jobs

Campus Safety Officer - 3rd Shift Part-Time

Franklin Pierce University • Rindge, NH • 9h ago

Management & Administrative

The Campus Safety Officer position serves as part of a 24-hour-per-day rotation. The Campus Safety Officer is responsible for completing safety and security assignments and responding to emergency and crisis incidents du...

9h ago

Go to Apply

Sales, Inv., and Ops. Planning Manager

Brooks Automation US, LLC • Chelmsford, MA • 9h ago

Management & Administrative

Company: Brooks Automation US, LLC Title: Sales, Inventory, and Operations Planning (SIOP) Manager Description: Responsible for demand management and Sales, Inventory, and Operations Planning (SIOP) processes for organiz...

9h ago

Go to Apply

Operations Manager

Coalition for a Better Acre • Lowell, MA • 15h ago

Management & Administrative

Salary: \$55,000 to \$65,000 Position Summary Coalition for a Better Acre (CBA) is a non-profit organization whose mission is to create sustainable community revitalization by empowering families to become economically s...

15h ago

Go to Apply

Sales Consultant II Framingham/Boston - Career Growth Opportunities

Guest Supply • Lowell, MA • 1d ago

Management & Administrative Sponsored

Who We Are: Guest Worldwide is a global collective of dynamic, industry-leading companies with more than 40 years of unparalleled experience serving the unique needs of diverse markets in every corner of the world. From...

1d ago

Go to Apply

Sales Consultant II Framingham/Boston

Guest Supply • Lowell, MA • 1d ago

Management & Administrative Sponsored

1d ago

Go to Apply

Sales Consultant II Framingham/Boston - Hiring Immediately

Guest Supply • Lowell, MA • 1d ago

Management & Administrative Sponsored

1d ago

Go to Apply

Logistics Supervisor (Biologics Manufacturing)

AbbVie • Worcester, MA • 1d ago

Management & Administrative

Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable imp...

1d ago

Go to Apply

Account Manager, Commercial

Red River • Nashua, NH • 1d ago

Management & Administrative

Red River is looking for a high-energy, results-driven Commercial Account Executive to help organizations transform their IT environments. In this role, you'll own a dedicated territory, build strategic relationships, an...

1d ago

Go to Apply

4AM Recovery Clerk Full Time

BJs Wholesale Club • Hudson, MA • 1d ago

Management & Administrative

A World-Class Team BJ's Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on...

1d ago

Go to Apply

Drive with DoorDash - Receive 100% of Customer Tips

DoorDash • Harvard, MA • 5d ago

Management & Administrative Sponsored

Why Deliver with DoorDash? DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a vari...

5d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.