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Product Support Engineer - TS/SCI/Poly

General Dynamics Information Technology • Tysons Corner, VA • 15h ago

Req ID: RQ203064

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph

Public Trust/Other Required: None

Job Family: IT Infrastructure and Operations

Skills:

Information Technology (IT) Systems,Product Support,Troubleshooting

Experience:

4 + years of related experience

US Citizenship Required:

Yes

Job Description:

Seize your opportunity to make a personal impact as a Product Support Engineer supporting customer activities. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiators. As a Product Support Engineer, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Product Support Engineer joining our highly skilled team to lead day-to-day operations and drive our mission to be a premier provider of IT operations excellence to the customer. We deliver comprehensive IT service management across multiple fabrics and centers, ensuring seamless integration and optimal performance. We have a responsibility to ensure operational IT capabilities provide our client with the timeliness, accuracy and reliability they demand from all our highly professional roles. Be the change, lead our change - join us!

HOW A PRODUCT SUPPORT ENGINEER WILL MAKE AN IMPACT

Troubleshoot and resolve escalated Tier 3 support issues, collaborating with development, QA, and operations teams when needed

Provide direct technical support during product rollouts, system upgrades, and customer deployments

Participate in release readiness assessments and ensure operational requirements are addressed pre-launch

Assist in planning and executing operational transitions by developing support documentation, training materials, and runbooks

Conduct root cause analysis (RCA) of recurring problems and drive permanent fixes through process or product changes

Work closely with Product Management and Engineering to relay field feedback and inform feature improvements

Create and maintain technical documentation, FAQs, and knowledge base articles for internal and customer use

Monitor system health and performance metrics post-deployment to validate stability and drive corrective actions if needed

Serve as a subject matter expert for specific product components or domains

Required Skills

Strong troubleshooting and diagnostic skills across application stacks and infrastructure components

Hands-on experience with logging, monitoring, and alerting tools (e.g., Splunk, New Relic, Grafana, Datadog)

Proficiency in writing scripts or using tools for automation (e.g., Python, PowerShell, Bash)

Understanding of DevOps principles, CI/CD pipelines, and incident response processes

Familiarity with cloud platforms such as AWS or Azure

Exceptional communication and documentation skills, especially in high-pressure or customer-facing situations

WHAT YOU'LL NEED TO SUCCEED:

Education : Associates or Bachelors degree in a related field; or possess an advanced degree in a related field (such as: Computer Science, IT Management, Engineering, Data Science)

Required Experience : 4+ yrs of directly related professional work experience

Required Certifications : ITIL Intermediate

Required Skills : Troubleshooting Expertise

Security Clearance Level : TS/SCI with active polygraph

Location : Tysons, VA - On Customer Site

GDIT IS YOUR PLACE:

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Rest and recharge with paid vacation and holidays

The likely salary range for this position is $104,188 - $140,960. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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