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IT Client Support, Tech & Engineering Fellow (Summer)

MTA • New York, NY • 1d ago

Job ID: 14497

Business Unit: MTA Headquarters

Location: New York, NY, United States

Regular/Temporary: Intern

Department: Office of the CTO

Date Posted: Jan 28, 2026

Description

Department: MTA IT

Location: 2 Broadway NY , NY 10004

Position Title: IT Client Support, Tech & Engineering Fellow (Summer)

Hourly Rate: $21.00 (Undergraduate), $23.00 (Graduate)

All internship positions are onsite and require regular, in-person attendance at the designated work location.

OVERVIEW OF DEPARTMENT:

The MTA IT Client Support team provides hardware and software support across all MTA agencies. Hardware includes desktop computers, laptops, mobile phones and tablets, as well as multifunction printers and copiers.

The IT Fellow will provide administrative and analytical support to IT Client Support Management, performing data analysis and developing metrics and workflows to deliver better client support outcomes.

This role will support the IT Client Support team in better serving clients across the Enterprise by developing better processes for services supporting the hardware and software.

This fellowship begins in Summer 2026, candidates should be ready to commit minimum of 12-months in the role.

RESPONSIBILITIES:

Kronos punch and Time sheet audit and analysis

Service Now Support ticket audit and analysis

Working with desktop managers to drive continuous improvement

IT service desk metrics development and analysis

Develop data reports Excel and/or Power Bi Dashboards.

Collaborate with interdisciplinary teams to improve work processes and deliver better customer service outcomes.

Develop communication and presentation skills.

Develop and implement at least one process improvement to measure Service Now tickets and/or IT Service Desk metrics.

Provide logistical support for IT Client Support managers including scheduling meetings, taking meeting notes, and sharing status updates for ongoing priority work.

Review Kronos attendance reports and identify discrepancies to managers weekly.

PROJECTS:

Kronos punch and Time sheet audit and analysis

Service Now Support ticket audit and analysis

Working with desktop managers to drive continuous improvement

IT service desk metrics development and analysis

Develop data reports Excel and/or Power Bi Dashboards.

Collaborate with interdisciplinary teams to improve work processes and deliver better customer service outcomes.

Develop communication and presentation skills.

Other related duties as assigned

REQUIRED QUALIFICATIONS:

Proficiency in Microsoft Office Suite is a must.

The candidate should possess organizational, analytical and communication skills.

The candidate should be able to work well under pressure and prioritize tasks effectively.

The candidate should have a keen eye for detail and be able to work independently while being an active team player.

REQUIRED EDUCATION:

Currently enrolled in a Bachelors degree program in Computer Information Systems , Computer Information Science, Computer Information Technology , Computer Science

Entry Level experience providing IT client/technical support

Intermediate Excel skills

Entry level experience with Power BI preferred but not required

Good oral and written communication skills.

Matriculated in an undergraduate program in good standing with at least 2.5 GPA OR

Matriculated in a graduate program in good standing with at least 2.8 GPA

All applicants must be authorized to work in the United States at the time of application. Students' transcript must be submitted.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

MTA

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