Vice President of Quality

CelLink Corporation • Georgetown, TX • 3h ago

Essential Duties and Responsibilities

Provide strategic oversight of production operations to ensure products meet defined quality, reliability, integrity, functionality, and regulatory requirements, with a strong emphasis on preventing field failures.

Own product reliability across the full lifecycle, including leading and supporting NPI qualification and testing activities to identify risks early and ensure robust launches.

Partner with executive leadership, management, engineering, and production teams to define, implement, and maintain scalable quality standards and controls across the organization.

Lead and manage external QA/RA audits and certifications, including ISO 9001, ISO 14001, IATF 16949, and other standards required to support global expansion.

Establish and oversee a robust field service and customer support framework, including customer issue resolution, RMAs, containment actions, sorting activities, and recovery plans.

Oversee the customer complaint process, ensuring timely investigation, root cause analysis, CAPA execution, and closure, and prepare trend analyses and quality performance reporting for leadership.

Identify, document, and ensure timely execution of Corrective and Preventive Actions (CAPA) for internal and external processes to eliminate repeat issues and systemic risk.

Drive the highest possible product quality while managing cost, implementing effective methods such as AOI, automated inspection, and risk-based controls to improve margins without sacrificing reliability.

Review, improve, and oversee SOPs, labeling, traceability, and product tracking to ensure full supply chain visibility and compliance.

Collaborate closely with contract manufacturers, suppliers, distributors, and internal stakeholders to ensure incoming and outgoing quality, including coordinating vendor investigations, repairs, and credits.

Foster a culture of accountability, ownership, and continuous improvement, where teams are empowered to raise issues early and solve them effectively.

Contribute to broader organizational objectives by driving quality-led initiatives that support scale, customer trust, and long-term business performance.

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