Summary This position is within the Geriatrics and Extended Care Service (GEC) for Geriatrics outpatient clinics and Home-Based Primary Care (HBPC) program, located at the Oklahoma City VA Health Care System. Will perform a variety of health Administrative and Clerical duties in the day-to-day management with Outpatient Clinics with locations in Oklahoma City and Lawton. Responsibilities The Program Support Assistant coordinates internal and external customer service requests and actions for GEC/HBPC programs. Provides assistance with telephone coverage and analyzes call to act when appropriate in referring calls to the appropriate staff members. Interacts with GEC patients as needed and all visitors to service to provide support. Major Duties of this position include but are not limited to: Thorough knowledge of clerical duties to include style guides for communications, policies, and correspondence. Skilled in communicating, evaluating, planning, and organizing workload. Knowledge of Microsoft Word to execute office automation functions such as storing and retrieving electronic documents and files; printing; inserting and deleting text; formatting letters, reports and memoranda; and transmitting and receiving e-mail. Possess knowledge and skills in Microsoft Excel or Access to develop and change spreadsheets. Must have knowledge in designing, implementing, cleaning, analyzing, and reporting data projects assigned. Thorough knowledge of Vista packages, directives and polices relating to Home-Based Primary Care (HBPC) and the Hospital that relate to the HBPC program. Must have the ability to problem solve, prioritize and follow through on requests from administration in a timely manner. Must have skills in diplomacy, and strong Interpersonal skills. Knowledge both patient health care and VA system efficiencies may; administrative duties directly impact the operation of the HBPC program and patient care. Must have knowledge of a wide variety of applications, operating systems, protocols and equipment used in the organization sufficient to provide advice and assistance to customers. Must be able to perform multiple tasks using multiple sources of information and guidelines/policies/directives, ranging from office and clerical duties to data management and analysis to inform HBPC and GEC Management. Work Schedule: Monday-Friday, 8:00am-4:30pm Position Description Title/PD#: Program Support Assistant (OA)/PD13904A Physical Requirements: The work is sedentary. Typically, sitting comfortably to do the work assigned. However, there may be some walking; standing; bending; carrying light items such as papers, books, small parts; or driving an automobile, etc. No special physical demands are required to perform the work. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Subject to a background/suitability investigation 5 CFR 330.502 - General restriction on movement after competitive appointment applies. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Specialized Experience: Specialized Experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, applicants must have at least one (1) year of specialized experience equivalent to grade level of a GS-04 for the occupation in the organization. Specialized experience for this position includes but is not limited to........ Thorough knowledge of clerical duties to include style guides for communications, policies, and correspondence. Skilled in communicating, evaluating, planning, and organizing workload. Knowledge of Microsoft Word to execute office automation functions such as storing and retrieving electronic documents and files; printing; inserting and deleting text; formatting letters, reports and memoranda; and transmitting and receiving e-mail. Possess knowledge and skills in Microsoft Excel or Access to develop and change spreadsheets. Must have knowledge in designing, implementing, cleaning, analyzing, and reporting data projects assigned. Thorough knowledge of Vista packages, directives and polices relating to Home-Based Primary Care (HBPC) and the Hospital that relate to the HBPC program. Must have the ability to problem problem solve, prioritize and follow through on requests from administration in a timely manner. Must have skills in diplomacy, and strong Interpersonal skills. Must have knowledge of a wide variety of applications, operating systems, protocols and equipment used in the organization sufficient to provide advice and assistance to customers. Must be able to perform multiple tasks using multiple sources of information and guidelines/policies/directives, ranging from office and clerical duties to data management and analysis to inform HBPC and GEC Management. Prefers Excel, Vista and CPRS systems, within the VA. Former VA experience with scheduling software along with CTM. You may qualify based on your experience and/or education as described below: Education: Applicants may also qualify for this position at the GS-05 level based on their education. Applicants must have successfully completed four (4) years of post-high school education. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. OR, Combination: Combinations of successfully completed post-high school education and experience may be used to meet total qualification for this position at the GS-05 level. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. Note: All experience must be clearly annotated on your resume under your job history as applicable. If you are basing your qualification on education, you must provide a transcript from an accredited institution of higher learning. Failure to do may result in an unqualified rating. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Participation in the seasonal influenza program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
