Collections Specialist

Columbia Bank • Phoenix, AZ • 14h ago

About the Role:

Collections Agents are first-party collectors responsible for maintaining acceptable effective collection percentages on 1-30 day delinquent accounts. Effectively communicating with both internal and external customers to resolve delinquent contracts. Utilizing all internal and external resources available to establish contact, identify appropriate courses of resolution to protect the Company's interest and to execute the resolution plan in a timely manner.

Communicates with customers that are in a 1-30-day delinquent status via telephone, mail, email, text, or personal contact.

Negotiates payment arrangements with the customers to ensure timely payment.

Maintain individual and group monthly delinquency goals.

Ensure that individual call volume meet company standards for their prospective areas and calls are made in a professional manner.

Assessing miscellaneous collection fees including late charges, over-the-phone payment fees, contract addendum fees, documentation fees and interim payments.

Maintains complete and accurate documentation to include thorough notation of all communications with the customer or authorized parties.

Understands the proper usage of extension, rewrites, addendums, and forbearances.

Prepares status worksheets, payoffs, and amortization schedules and requests for Fair Market Values.

Prepares Repossession Packets and demand letters when necessary.

Understands and utilizes company system and use of the phone dialer.

Works with customers' and Financial Pacific Leasing insurance company to ensure proper insurance coverage is obtained.

Utilizes the broker base and in-house broker representatives to resolve first payment default delinquencies.

Provides highest level of customer service to all lessees, vendors, brokers and staff.

Performs all other duties as assigned by management.

About You:

High School Diploma or GED, required

Previous Collection experience, preferred

Must present oneself in a professional manner

Must be proactive and adhere to all company policies including Bank Secrecy Act and compliance regulations

Must maintain confidentiality of all company information

Must provide exceptional customer service and support to our customers, partners, and all levels of staff

Must have working knowledge of Microsoft applications (Outlook, Word, Excel)

Strong data entry skills

The pay range for this role is $18.00 - $22.00.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Evergreen:

This posting is part of an evergreen requisition to create a pipeline of talent. If you are interested in potential opportunities in this area, we encourage you to apply. While we may not have an immediate opening at this time, we are always looking for top talent and will reach out as positions become available in the posted locations.

Our Benefits:

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@columbiabank.com (careers@umpquabank.com) .

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

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