Customer Service Representative

TEKsystems • Irvine, CA • 3h ago

Description

We are seeking a motivated, empathetic, and solutions-oriented Senior Customer Service Representative to support hospital customers and field sales representatives. This role goes beyond traditional customer service and requires strong problem-solving skills, initiative, and the ability to manage high-volume, complex requests that directly support life-saving products.

Working with hospitals and sales reps to assist with tracking orders, returns, and service requests.

Key Responsibilities

Serve as the primary point of contact for hospital customers and sales representatives

Track and process orders, returns, and service requests with speed and accuracy

Manage a high-volume shared inbox and daily inquiries

Proactively communicate order status, backorders, and issue resolution

Solve complex customer issues using critical thinking and root-cause analysis

Collaborate with internal stakeholders and cross-functional business teams

Utilize ERP and CRM systems to maintain accurate records and documentation

Skills

Customer service, Call center, Customer support, call center customer service, Troubleshooting

Top Skills Details

Customer service,Call center,Customer support,call center customer service,Troubleshooting

Additional Skills & Qualifications

Minimum 4 years of customer service experience (hospitality or service-oriented backgrounds preferred; call center experience acceptable)

Strong empathy, communication, and problem-solving skills

Demonstrated initiative and motivation; ability to walk through real problem-solving scenarios

Experience with ERP systems required (JD Edwards preferred)

Salesforce or CRM experience is a plus

Proficient in Microsoft Outlook, Word, and Excel

Ability to manage high volume and prioritize competing tasks

Degree preferred but not required

Experience Level

Intermediate Level

WESTPRIORITY

Job Type & Location

This is a Contract position based out of Irvine, CA.

Pay and Benefits

The pay range for this position is $25.00 - $25.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Irvine,CA.

Application Deadline

This position is anticipated to close on Feb 6, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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