Position Summary...
The Senior Manager, Walmart Claims Services E-Content Development, is responsible for the strategic direction of educational program development, operational excellence, and will drive innovation, process improvement, and best-in-class training programs, ensuring alignment with Walmart's business objectives.
The role requires deep expertise in claims operations, e-learning content development, training oversight, and talent development.
You will work closely with Claims, Legal, Risk, Finance, Quality and Technology teams to design training content in an electronic format and drive measurable improvements in the claim's lifecycle. This role is ideal for someone who enjoys strategic thinking and has strong stakeholder influence.
About Walmart Claims Services (WCS) Team
Walmart Claims Services (WCS) is dedicated to delivering efficient, accurate, and customer-focused claims management across the enterprise. The organization is responsible for overseeing the end-to-end claims process, ensuring timely resolution and compliance with all regulatory requirements. WCS partners closely with internal teams and external stakeholders to drive operational excellence, mitigate risk, and support Walmart's commitment to integrity and service.
What you'll do...
Design and develop engaging eLearning modules, job aids, and microlearning for claims operations (intake, investigations, medical management, RTW, compliance).
Translate complex WC/TPA policies and workflows into clear, learner-friendly content using adult learning and instructional design best practices.
Partner with SMEs (claims, clinical, legal, compliance) to gather requirements, validate accuracy, and ensure training aligns with regulatory and client standards.
Maintain and update training content in the LMS, track version control, and continuously improve learning assets based on feedback and performance data.
Through its focus on operational excellence, continuous improvement, and customer service, Walmart Claims Services supports the company's mission to create value and trust for all stakeholders.
What you'll bring:
Brings proven experience designing enterprise learning strategy aligned to business objectives and performance outcomes
Known for building scalable, high-impact training programs and digital education content that improves adoption and quality
Drives operational excellence through process optimization, governance, and program effectiveness measurement
Leverages innovation and learning tech to modernize content delivery and learner engagement
Partners cross-functionally to deliver capability-building programs that support frontline and leadership execution
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required by employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Your Career Journey at Walmart At Walmart, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us as recruiters: We'll reach out via verified LinkedIn profiles or emails ending in "@walmart.com." or "@samsclub.com". All job opportunities and applications are hosted on our official careers site: http://careers.walmart.com . There is no cost or payment required to apply or be considered for a position.
If you have any doubts about a communication, feel free to visit our careers page to verify authenticity. Thank you for exploring opportunities at Walmart!
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .
The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
2 years' experience leading cross-functional teams.
3 years' experience using intermediate functionality of Microsoft Office.
Bachelor's degree in Business, Human Resources, or related field and 4 years' experience in project management, compliance, operations management, or related area OR 6 years' experience in project management, compliance, operations management, or related area.
Bachelor's degree in Business, Human Resources, or related field and 4 years' experience in project management, compliance, operations management, or related area OR 6 years' experience in project management, compliance, operations management, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Managing a budget, profit and loss statement, or relate financial process, Master's degree in Business Administration or related field like (not limited to) project management, compliance, operations management, or related area, Project Management Certification
Primary Location...
608 Sw 8Th St, Bentonville, AR 72712-6207, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
