Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.
Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!
This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.
Position Overview
The Senior Manager Implementation Ops provides day-to-day and strategic leadership to the Implementation team. This position is accountable for translating the company and operations goals and vision to the vision and structure of the department while implementing appropriate management controls and processes. The Senior Manager is responsible for working with other operations leaders and other internal and external groups to forward the team, operations, and Paylocity objectives.
Primary Responsibilities
The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsible for effective and efficient end-to-end client implementation process. specifically: development and improvement of systems and documentation, escalation management and strategies to help the team meet their goals related to launch readiness and launch success.
Collaborate with leadership to design organizational structure and development needs for their organization. Creates workforce forecasting and plans to ensure staffing for the Implementation function, appropriate training plan and career - path development for our evolving business needs.
Responsible for defining the vision and developing goals for their assigned teams.
Responsible for development of KPIs and reporting KPIs to senior management. Responsible for capturing data and working with our systems development teams to build the capabilities needed to support our customers, allow for positive and efficient support experiences, and drive additional market opportunities.
Responsible for managing, developing, planning, and guiding strategic initiatives to achieve accepted goals and meet published SLAs.
Responsible for personnel staffing, morale, measurement, coaching, and employee development
Responsible for evaluating processes involving internal and external partners and working with those partners to improve them.
Serve as the main point of contact for cross-functional communications, identify process improvement opportunities, and build and refine launch processes, tools, and systems.
Responsible for leading the team to achieve productivity and financial targets while being accountable to the approved fiscal budget.
Support client-facing calls and escalations as needed to assist the team executing on launches.
Responsible for collecting data and driving development priorities using a data focused approach.
Education and Experience
Bachelor's degree is required, master's is preferred.
5+ years in an operational management role, leading in a high-volume, client-focused environment. Proven success of management concepts and practices including supervising and motivating employees, performance management and employee development/training.
Experience with leading a support team for executive-level clients, implementing strategies to prevent escalations, and creating repeatable procedures as necessary.
Experience developing, implementing, and managing control/auditing processes via a recognized process improvement methodology, (such as Lean Six Sigma), is required.
Experience working with 3rd party vendors with mutual clients
Experience working with and supporting the Finance/CFO buyer persona
Deep understanding of Implementation processes' Impacts on Client experience and retention
Project Management
Experience managing employees working on both task oriented and project driven tasks a strong plus.
Experience managing tasks in a matrix project management environment is a strong plus.
Experience developing and driving adoption of cross departmental processes preferred.
Experience collecting data and driving development priorities using a data focused approach is a plus.
Extensive experience with a multi-customer product required.
Demonstrated use of a Process Improvement methodology is required.
Strong communication skills with external parties required.
Physical requirements
Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and @type. This includes using multiple software programs and inquiries simultaneously
Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.
We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.
The base pay range for this position is $108,100 - $165,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. (https://px.sequoia.com/prospect/gacc-a80d1349-69db-4199-9253-1b4c7539f1fc) This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.
