Manager - Operations Control

United Airlines • San Francisco, CA • 3h ago

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Description

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job overview and responsibilities

The Manager - Operations Control serves as the primary management control oversight of gate planning, daily schedule integrity, and flight process activities, all while ensuring local station requirements are met and United's core4 principles are upheld. Operations Control Managers must be able to function interchangeably as planners overseeing the hub gating plan and as flight process overseers / problem solvers within a given area of responsibility (a pod of approximately 10-20 gates).

Responsible for preplanning prior to shifts/banks and ensuring readiness for gates, crews, maintenance, WX/ATC, and staffing Monitor flight activities within pod (including pre-arrival, arrival, ground-servicing, and departure activities) for exceptions and process failures with a given area of responsibility and engage with other team members as needed to resolve operational challenges

Create hub gating plans that meet operational, customer, and employee needs and adapt them as needed to dynamic changes in the operational environment

Maintain thorough situational awareness about any events that may impact gating and parking plans

Make tactical decisions as needed and escalate significant operational challenges to the SOC shift manager

Provide consistent, ongoing strategic gate planning communication and operational updates with all departments, service partners and external agencies

Primary liaison with NOC Dispatch and Ops Managers regarding real time updates to the hub schedule and notable flight-level events

Work with all stakeholders to ensure accurate flight following (FLIFO) information is maintained

Responsible for supporting the station safety culture through strategic communication and engagement

Responsible for coordinating analysis and communication of field conditions during irregular operations

Responsible for partnering with local station and Network Planning in developing future flight schedules

Qualifications

What's needed to succeed (Minimum Qualifications):

Bachelor's degree or 4 years of relevant work experience

2+ years of airline management experience

Proven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance

Ability to lead peers and other leaders utilizing a philosophy focused on Safety, Caring, Dependability and Efficiency to reach best outcomes for the airline

Proven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance

Able to consistently manage both controlled and uncontrolled environments while making informed strategic and tactical decisions

Strong interest and desire to develop training skills and knowledge

Excellent communication and interpersonal skills, with the ability to engage and connect with diverse learners

Organized and detail-oriented, with the ability to manage multiple tasks and priorities

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Bachelor's degree

Extensive knowledge of operations, management and logistics

1+ years of leadership experience with projects

Experience in schedule design and schedule planning

Experience working with operational programs such as Inform Real Time Stands, Unimatic, IOM, and similar programs

Project management

Excellent written and oral communication skills

Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

The base pay range for this role is $75,211.20 to $91,924.80.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

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