Research & Insights Manager II

Uber • San Francisco, CA • 2h ago

About the Role

As Research & Insights Manager II, you will lead the strategy and operations of our in-house global tracking ecosystem. You will be the primary owner of the process and program management for our tracking tools, working in close collaboration with our Data Science team to build a world-class insights engine.

You'll be in charge of creating the infrastructure and processes that enable the broader Research & Insights team to extract meaningful signals from large data sets. Beyond program management, you will act as a lead analyst-conducting your own research based on tracking data and "connecting the dots" between sentiment trends, internal behavioral data, and custom research to influence global decisions across Marketing, Product, and Operations.

What You'll Do

Global Program Management: Own the operational excellence of Uber's global tracking programs (Brand Health, Safety, etc.). Manage processes with Data Science to ensure data quality, consistency, and timely delivery of insights across all markets.

Data Science Collaboration & Infrastructure: Partner deeply with Data Science and teams to optimize our tracking tools. This includes helping to define the requirements for dashboards and automated reporting pipelines that allow the business to self-serve critical metrics.

Process Creation & Enablement: Design and implement scalable processes that enable the wider Research team to easily access, analyze, and visualize tracking data. You will be the "power user" who teaches others how to leverage these tools effectively.

Synthesis & Strategic Analysis: Go beyond reporting numbers by conducting deep-dive analyses. You will triangulate tracking findings with internal behavioral data and other primary research to provide a holistic view of the user and identify "white space" opportunities and double click on our key initiatives.

Global Stakeholder Impact: Deliver clear, narrative-driven insights to senior leadership across Policy, Marketing, and Product. You will ensure our tracking programs evolve to answer the most pressing business questions for both Mobility and Delivery

Basic Qualifications

7+ years of work experience in consumer-focused market research, marketing, or consulting

Bachelor degree in market research, statistics, economics or a related field

Demonstrated ability to work with complex datasets. You are comfortable speaking the language of Data Scientists and translating business needs into technical requirements.

Preferred Qualifications

Graduate degree in business, market research, statistics, economics or a related field

Experience using SQL, R or SPSS

Passion for leveraging insights from multiple sources to guide business and marketing strategy

Ability to work in a quick-moving environment and prioritize among projects while maintaining attention to detail

Self-starter and problem-solving attitude to ensure success of research projects in a changing environment

Interest in working with a large and diverse set of stakeholders, vendors and team

Excellent critical thinking, project management, and communication skills

Proficiency in moderating 1:1 interviews and focus groups

Hands-on experience at a research supplier - writing questionnaires and discussion guides, fielding research, etc.

Experience with market research in multiple countries/regions

For New York, NY-based roles: The base salary range for this role is USD$159,000 per year - USD$177,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$159,000 per year - USD$177,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other @types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

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