Unsecured Lending Strategy Associate

Citizens • Westwood, MA • 1d ago

Description

Citizens is seeking a Strategy Associate to support the Unsecured Lending business within the Unsecured Lending Business Performance & Strategic Planning team.

This role partners directly with the Head of Strategic Planning & Business Performance and the Unsecured Lending leadership team to drive business prioritization, strategic planning, and performance management. The Strategy Associate will play a hands-on role in shaping near-term decisions and longer-term strategy by providing structured analysis, executive-ready insights, and clear strategic recommendations.

This is a high-visibility role with regular interaction with senior leaders and broad exposure across Consumer, Risk, Finance, Analytics, Technology, and Enterprise Strategy teams. This position is well-suited for high-performing individuals looking to deepen their strategic skillset, build subject matter expertise in a lending product line, directly contribute to the transformation of a strategic business, while expanding executive exposure.

Key Responsibilities

Strategic Planning & Performance

Support quarterly and annual prioritization and strategic planning routines for the Unsecured Lending business

Assist in the development and maintenance of multi-year strategic roadmaps aligned to business objectives and investment priorities

Deliver and maintain a comprehensive view of business performance, translating financial and operational results into insights and actions

Business & Portfolio Strategy

Analyze market trends, customer behavior, and competitive dynamics to identify growth opportunities and optimize portfolio performance

Partner with Unsecured Lending leadership to diagnose issues, evaluate options, and develop strategies that drive profitable growth

Conduct focused analyses across products, channels, customer segments, and pricing to inform decision-making

Executive Communication

Own the development and facilitation of executive-level presentations, including monthly strategy and performance updates

Synthesize complex analysis into clear, concise materials for senior management and, as needed, the Board

Strategic Initiatives

Lead or support cross-functional strategic initiatives spanning multiple functions or business units

Drive structured problem-solving on high-priority, ambiguous topics

Support ad-hoc strategic projects as assigned

Enterprise Collaboration

Work closely with Product, Credit Risk, Enterprise Strategy, and Finance partners as needed

Contribute to business line strategy efforts with a focus on driving outcomes through ideation, effective challenge, and data-driven insights

Qualifications

Required Skills & Experience

2-5 years of relevant experience in strategy, management consulting, corporate development, analytics, fintech, or product roles

Strong PowerPoint and Excel skills with the ability to independently build executive-ready materials

Demonstrated ability to apply structured thinking and quantitative analysis to complex business problems

Strong written and verbal communication skills with confidence engaging senior leaders

Ability to manage multiple workstreams in a fast-paced environment

Self-starter with intellectual curiosity, strong judgment, and a bias toward action

Proven ability to collaborate and influence across functions

Education

Bachelor's Degree required

Hours and Work Schedule

Hours per Week: 40

Work Schedule - Monday-Friday - 4 days in office

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

02/20/2026

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