UX Designer, Sr Associate

JPMorgan Chase • Columbus, OH • 6h ago

As an Experience Design Senior Associate in Consumer and Community Banking Operations, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Job responsibilities

Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices

Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction

Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making

Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users

Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings

Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking

Able to facilitate tactical research such as Heuristic Evaluations and Usability Testing

Required qualifications, capabilities, and skills

3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services

Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)

Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels

Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making

Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences

Preferred qualifications, capabilities, and skills

Degree in Human Centered Design, Human Computer Interaction, Computer Science or similar field of study

Previous experience or knowledge in servicing operations

Proficient in story telling and evangelizing ux processes with teams outside design

Stakeholder management and cross collaboration are highly desired skills for this role

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

Chicago,IL $104,500.00 - $150,000.00 / year

Similar Jobs

Civil/Environmental Engineer

Actalent • Columbus, OH • 2h ago

IT & Engineering

Description Seeking a Staff Engineer to perform landfill construction quality assurance (CQA). This position may require travel and overnight stays including some weekends, depending on job site location. Most work is in...

2h ago

Go to Apply

Commercial Pest Technician

Rentokil North America, Inc • Columbus, OH • 2h ago

IT & Engineering

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control an...

2h ago

Go to Apply

Global Advanced Manufacturing Engineering -BB

Vertiv Corporation • Westerville, OH • 4h ago

IT & Engineering

Job Description erve as a core functional leader within Global New Product Development (NPD/NPDI) project teams, supporting initiatives from early concept through product launch and production release. Ensure manufacturi...

4h ago

Go to Apply

Summer 2026 Internship - Computer Science Majors (Columbus, OH)

Western Alliance Bank • Grove City, OH • 6h ago

IT & Engineering

Job Title: Summer 2026 Internship - Computer Science Majors (Columbus, OH) Location: OH - Columbus What you'll do: Western Alliance Bank is a nationally recognized commercial bank known for its strong financial performan...

6h ago

Go to Apply

Social Engineering Red Team Operator

JPMorgan Chase • Columbus, OH • 6h ago

IT & Engineering

As an Assessments & Exercises Associate in the Cybersecurity and Technology Controls line of business, you will contribute significantly to enhancing the firm's cybersecurity or resiliency posture by using industry-s...

6h ago

Go to Apply

Data Scientist -Senior Associate

JPMorgan Chase • Columbus, OH • 9h ago

IT & Engineering

Are you deeply curious marketing data scientist looking to lead analytical strategies to tie analytics to business results? This role may be an exciting opportunity for you. The Chief Data Scientist Office is staffed wit...

9h ago

Go to Apply

Sr. Software Engineer (ASP.NET, Docker)

Vertiv Corporation • Westerville, OH • 10h ago

IT & Engineering

Job Description Job Summary The Sr. Software Engineer (ASP.NET, Docker) position will support the development of our Advanced Monitoring and Control Software. This person will provide technical expertise in the developme...

10h ago

Go to Apply

Software Engineer-Other - Intermediate- Columbus, OH - 308039

American Cybersystems, Inc. • Columbus, OH • 10h ago

IT & Engineering

We are looking for a Software Engineer in Columbus, OH Position @type: Contract to Hire Duration: 6+ Months Required qualifications, capabilities, and skills: Formal training or certification on software engineering conc...

10h ago

Go to Apply

Senior Software Engineer

Eliassen Group • Columbus, OH • 10h ago

IT & Engineering

Senior Software Engineer Anywhere Type: Contract Category: Engineer Industry: Government Workplace Type: Remote Reference ID: JN -012026-105136 Date Posted: 01/21/2026 Shortcut: http://careers.eliassen.com/BVvddd Descrip...

10h ago

Go to Apply

Quality Lab Technician

Actalent • Columbus, OH • 15h ago

IT & Engineering

3rd Shift Quality Lab Technician INTERESTED CANDIDATES CAN SEND UPDATED RESUMES TO MAMCDONOUGH @ACTALENTSERVICES .COM OR TEXT MARISA AT 330. 397. 1302 TO SET UP A PHONE INTERVIEW! Job Description We are seeking a dedicat...

15h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.