Bank Sales & Service Representative (Universal Banker)

First Citizens Bank • Tacoma, WA • 13h ago

Overview At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work. The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. The position facilitates customer awareness and education of bank capabilities, tools, and resources, and supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner. The successful candidate will demonstrate: Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation Customer Service Skills: Demonstrates professionalism and empathy in customer interactions Sales Skills: Ability to support team by making client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist Adaptability: Has the ability to learn and adapt quickly to new information and technology Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently Responsibilities Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities. Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance. Qualifications High School Diploma or GED and 6 months customer service, cash handling Preferred Area of Experience: Sales, previous banking Skill(s): Financial literacy, Knowledge of retail banking products and services The base pay for this position is generally between $20.00 to $26.48 per hour. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits. First Citizens Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, national origin, sex, age, disability, protected veteran status, sexual orientation, gender identity, genetic information, military membership, application, or obligation, or any other legally protected status.

Similar Jobs

Work from home as a TurboTax Product Expert ($18.50 per hour plus Bonus)

TurboTax • Lakewood, WA • 15h ago

Finance, Accounting & Banking Sponsored

Work from home with TurboTax Product Expert Get paid $18.50 per hour¹ Get a $405 Certification bonus³ Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴ Earn an ad...

15h ago

Go to Apply

Work from home as a TurboTax Product Expert ($18.50 per hour plus Bonus)

TurboTax • Burien, WA • 15h ago

Finance, Accounting & Banking Sponsored

15h ago

Go to Apply

Customer Support Representative - Work from Home - TurboTax

TurboTax • Burien, WA • 15h ago

Finance, Accounting & Banking Sponsored

15h ago

Go to Apply

Customer Support Representative - Work from Home - TurboTax

TurboTax • Auburn, WA • 15h ago

Finance, Accounting & Banking Sponsored

15h ago

Go to Apply

Credit Associate II-1

MI Windows and Doors • Tacoma, WA • 16h ago

Finance, Accounting & Banking Sponsored

Job Description MITER Brands™ is a residential window and door manufacturer offering a leading portfolio of brands for the new-construction and replacement segments. MITER Brands, also known as Milgard , MI Windows &...

16h ago

Go to Apply

Work from home as a TurboTax Product Expert ($18.50 per hour plus Bonus)

TurboTax • Federal Way, WA • 16h ago

Finance, Accounting & Banking Sponsored

16h ago

Go to Apply

Work from home as a TurboTax Product Expert ($18.50 per hour plus Bonus)

TurboTax • Federal Way, WA • 16h ago

Finance, Accounting & Banking Sponsored

16h ago

Go to Apply

Work from home as a TurboTax Product Expert ($18.50 per hour plus Bonus)

TurboTax • Tacoma, WA • 16h ago

Finance, Accounting & Banking Sponsored

16h ago

Go to Apply

Customer Support Representative - Work from Home - TurboTax

TurboTax • Tacoma, WA • 16h ago

Finance, Accounting & Banking Sponsored

16h ago

Go to Apply

Business Services Manager, TFD Finance

City of Tacoma WA • Tacoma, WA • 23h ago

Finance, Accounting & Banking

? Business Services Manager, TFD Finance Salary $131,248.00 - $184,808.00 Annually Location Tacoma, WA Job Type Non-Classified Job Number P1000-26 Department Fire Division Fire Opening Date 01/23/2026 Closing Date Contin...

23h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.