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Business Services Manager, TFD Finance
Salary
$131,248.00 - $184,808.00 Annually
Location
Tacoma, WA
Job Type
Non-Classified
Job Number
P1000-26
Department
Fire
Division
Fire
Opening Date
01/23/2026
Closing Date
Continuous
Description
Benefits
Questions
Position Description
The Tacoma Fire Department (TFD) is seeking a skilled, enthusiastic, and self-motivated Business Services Manager to oversee and lead all financial operations for the department. This position plays a critical role in ensuring sound fiscal management, operational efficiency, and high-quality customer service across all TFD finance and billing functions.
In this role, the incumbent serves as a subject matter expert and trusted advisor, exercising independent judgment to solve complex problems, and analyze financial and operational data. The position requires the ability to prepare, interpret, and present reports, analyses, and recommendations to executive leadership and governing bodies. Success in this role depends on the ability to build strong working relationships across all levels of the organization and to deliver exceptional service to both internal and external customers.
This Business Services Manager provides caring, supportive, and effective leadership to the finance team, helping staff prioritize workloads, meet deadlines, and balance ongoing responsibilities with emerging assignments. In addition to supervising and coordinating the work of others, the manager independently completes assigned projects and ensures all responsibilities are fulfilled accurately and on time.
This position will have an option for a flex schedule and to telework for a portion of the week, so must have a functional space in their home for computer equipment, including a space to protect patient information related to billing services.
KEY RESPONSIBILITIES
Act as primary contact to the City's Office of Management & Budget to develop and manage the biennial budget, including developing budget proposals and presentations
Develop understanding of medical services billing and patient customer service and ensure HIPAA and Medicare & Medicaid compliance
Develop financial reporting tools to assist executives with operational decisions
Review and approve adjustments to accounts receivable and collections accounts
Oversee local, state, and federal grants performance and compliance
Ensure compliance with City, State, and Federal payroll rules, and develop understanding of multiple bargaining contracts' impact on payroll accuracy
Provide guidance on internal controls and risk management activities to protect assets and financial position
Review and approve large contracts and purchases, ensuring procurement and budgetary authority
Qualifications
Minimum Education*
Bachelor's degree in public or business administration or directly related field
Minimum Experience*
5 years of progressively responsible analytical and/or program coordination/management work in area related to assignment including 1 year prior at senior, lead and/or supervisory level
*Equivalency: 1 year of experience = 1 year of education
Knowledge & Skills
Communicates Effectively
Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels; Attentively listens to others; Adjusts to fit the audience and the message; Provides timely and helpful information to others across the organization; Encourages the open expression of diverse ideas and opinions.
Develops Talent
Places high priority on developing others; Develops others through coaching, feedback, exposure, and stretch assignments; Aligns employee career development goals with organizational objectives; Encourages people to accept developmental moves.
Directs Work
Provides clear directions and accountabilities; Delegates and distributes assignments and decisions appropriately; Monitors progress by maintaining dialogue on work and results; Provides guidance and direction based on people's capabilities; Intervenes as needed to remove obstacles.
Ensures Accountability
Follows through on commitments and makes sure others do the same; Acts with a clear sense of ownership; Takes personal responsibility for decisions, actions and failures; Establishes clear responsibilities and processes for monitoring work and measuring results; Designs feedback loops into work.
Manages Complexity
Asks the right questions to accurately analyze situations; Acquires data from multiple and diverse sources when solving problems; Uncovers root causes to difficult problems; Evaluates pros and cons, risks and benefits of different solution options.
Selection Process & Supplemental Information
Compensation & Benefits
Pay Details:
Hourly Rate: $63.10 - $88.85 Annual Salary: $131,248.00 - $184,808.00
Employee Benefits | City of Tacoma (https://tacoma.gov/government/departments/human-resources/employee-benefits/)
To be considered for this rewarding career opportunity, interested individuals should apply online and attach a detailed resume and cover letter describing their experience as it relates to the duties of this position, including what makes them an ideal candidate. NOTE: Applications received without the required resume and cover letter will not progress in the selection process.
For your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.
Candidates whose backgrounds most closely reflect the current needs of the department will be referred to the hiring manager for review and hiring consideration. Candidates that are moving forward in the selection process may be invited to participate in a preliminary online interview as part of the hiring process. The hiring process will involve a skills test to ensure your technical and leadership skills match the needs of the position. Appointment is subject to passing a background check.
City of Tacoma Commitment to Diversity and Inclusion
At the City of Tacoma, we're on a mission to make our workforce as diverse and inclusive as the community we serve. We're committed to eliminating racial and other disparities, and we actively seek out candidates from a wide range of backgrounds and cultures. Join our team at the City of Tacoma and help us build a more vibrant, inclusive, and equitable community for all.
The City of Tacoma believes that diversity of thought, background, and experience contributes to our success and innovation. If you're passionate about this role and our mission, we encourage you to apply. If you have a less traditional background, we want to hear about your transferrable skills and experience. We value a variety of perspectives and are excited to see what you bring to the table.
Apply
Interested individuals should apply online by completing the application and attaching a resume and cover letter by the closing date and time listed on the job announcement. Applications received without attaching the required materials may not progress in the selection process.
Get Assistance
For assistance with the application process or questions regarding this job announcement please contact the Human Resources office at (253) 591-5400 by 4:00 p.m. of the closing date of the job announcement.
For technical difficulties using the NEOGOV system, call the applicant support line at 1-855-524-5627 between 6:00 a.m. and 5:00 p.m. Pacific Standard Time. This will allow us to assist you before the job announcement closes.
Communication with the City of Tacoma
We primarily communicate via email during the application process. Emails from Tacoma.gov and/or governmentjobs.com should be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.
The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.
Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.
Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.
Vision Coverage: For eligible employees and their eligible dependents.
Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment @type.
Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.
Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.
Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.
Other Employment Information
Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.
Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.
Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.
Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.
01
Responses to supplemental questions must be original content created by the applicant using their own words. The use of online tools or resources to create responses, such as Artificial Intelligence (ChatGPT, Co-Pilot, etc.), Google, etc., or plagiarism in any form, is considered cheating and falsification of the application. I understand that any form of cheating or falsification will disqualify my application for further consideration. Do not refer to your resume in lieu of answering these questions. Please indicate "Yes" to show that you have read and understand these instructions.
Yes
No
02
Which best describes your highest level of education?
None
High School Diploma/GED
Associates Degree
Bachelor's Degree
Masters Degree
PhD or Doctorate
03
If applicable, what is your degree in?
04
How many years of experience do you have of progressively responsible analytical and/or program coordination/management work in financial operations?
None
Less than 5 years
5 years but less than 6
6 years but less than 7
7 years but less than 8
8 years but less than 9
9+ years
05
How many years of experience do you have at a senior, lead, and/or supervisory level?
None
Less than 1 year
1 year but less than 2
2 years but less than 3
3+ years
06
Describe a situation where actual spending significantly deviated from the budget. How did you identify the issue and correct it? Please limit your response to 500 words or less.
07
Please describe your experience with leading a team of employees with varied assignments and personalities. Please limit your response to 250 words or less.
08
Please describe a situation in which you were assigned a task or project outside your area of expertise. How did you navigate the uncertainty and make informed, confident decisions? Please limit your response to 500 words or less.
09
Please tell us how you learned about this job opening.
Job Interest Card notification
Professional organization
Military organization
City of Tacoma employee
Online job board posting
Word of mouth
LinkedIn
Tacoma Training & Education Program (TTEP)
Indeed
Facebook
Instagram
Careers in Government
Government Jobs
Outreach Event
National Diversity Network
African American Job Network
Disability Job Network
Asian Job Network
Latino Job Network
Retirement Job Network
LGBT Job Network
Veteran Job Network
Other
10
Please provide specific information regarding how you learned about this job opening. Thank you, your feedback will be used to evaluate our success reaching the public and refine our methods for future job postings.
Required Question
Employer
City of Tacoma
Address
Human Resources Department 747 Market Street Tacoma, Washington, 98402-3764
Phone
253-591-5400
Website
http://www.tacoma.gov
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