IT Customer Support - Entry

Big Bend Community College • Moses Lake, WA • 16h ago

Position Summary

Big Bend Community College (BBCC), a rural college serving vibrant, culturally rich communities in the Columbia Basin of Central Washington invites applications for a Customer Support - Entry position in the college's Information Technology Department.

The IT Customer Support -- Entry position supports the college's mission by serving as the first point of contact for technology-related assistance provided by Big Bend Technology. This position helps ensure that faculty, staff, and students can effectively use college-supported hardware, software, and classroom technologies. The role involves responding to support requests, resolving common technical issues, and escalating more complex problems as needed. Helps maintain reliable access to technology resources. This position supports teaching, learning, and administrative operations across the college. This position is represented by the Washington Public Employees Association (WPEA).

BBCC's organizational strength is captured in our small but mighty spirit. A small college taking on BIG things to enact BIG change to lift our students and employees. We are dedicated to extending postsecondary access to all our service district members and providing an environment for all to grow personally and professionally, steered by our mission and vision.

Vision: To become our communities' first choice to dream, learn, and succeed.

Mission Serve as a Bridge Stand as a Leader Support for Success

Our guiding principles are a call to action, establishing a standard for how we interact with each other, present BBCC in the community, serve students AND act upon areas of inequity.

Guiding Principles Honor our Role as a Hispanic-Serving Institution Advocate for Equity, Inclusion, & Diversity Embrace our Workplace Norms Innovate Proactively Model Integrity Educate All

If you share these values, we encourage you to come be a part of the movement happening at Big Bend Community College.

[This position closes at 5:00pm on February 5, 2026]{.underline}. Big Bend Community College reserves the right to offer this position to a qualified candidate at any time, so a prompt response is encouraged.

Essential Job Duties

Technical Support & Troubleshooting:

Respond to in-person, phone, email, and ticket-based requests for technical assistance from students, faculty, and staff.

Diagnose and resolve issues related to hardware, software, network accounts, network access, and classroom technology.

Ask clarifying questions and use provided tools or procedures to identify the nature of the issue.

Follow established troubleshooting steps to identify issues.

Escalate unresolved or complex issues to higher-level support staff following department processes.

Perform routine and preventative maintenance tasks such as cleaning equipment, checking connections, updating software, and testing device functionality.

Conduct troubleshooting to identify and resolve hardware, software, or connectivity issues.

Perform repairs such as reseating cables or replacing parts.

Install and configure operating systems, applications, and updates on end-user devices as assigned.

Set up and test classroom or office technology such as projectors, printers, and workstations.

Complete approved and clearly defined security requests, such as ctcLink security, by following documented processes.

Escalate any security requests that are unapproved, unclear, or outside the scope of established processes to the appropriate tier-two

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