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Coordinator I - Student Support Coordinator

Sam Houston State University • Huntsville, TX • 22h ago

Requisition: 202600019S

Occupational Category (Staff Positions Only): Professional

Hiring Salary: Monthly-Staff

Department: Admissions Recruitment

General Requirements:

Bachelor's degree in a related field. One year of experience in a related field. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position/Usual Duties:

Performs semi-complex administrative and supervisory program work for Sam Houston State University ( SHSU ) Undergraduate recruitment.

Primary Responsibilities (Staff Positions Only):

Oversees the work of assigned program staff. Prepares and reviews reports on the effectiveness of program activities. Confers with staff on program issues and problems. Plans, implements, coordinates, monitors, and evaluates programs. Recommends program guidelines, procedures, polices, rules, and regulations. Oversees all student workers within the Office of Recruitment Admissions, ensuring seamless operations and exceptional service delivery. Collaborates with the Accepted Student Coordinator I, Associate Director of Recruitment, Admissions Counselors, and other office administrative roles to supervise front desk and call center activities and develop a cohesive approach to student support. Supervises and mentors student employees in customer service and prospective student support roles. Develops a robust training and development program giving current Sam Houston State University ( SHSU ) student employees hands on professional workplace training. Coordinates front desk operations, greets visitors, answers calls, and provides assistance as needed. Oversees the SHSU Undergraduate Recruitment phone system and serve as a point of contact for IT. Manages prospective student support activities, including personalized outreach via calls, texts, and emails to assist with the application process through the Undergraduate Recruitment Call Center. Creates a cohesive "voice" for multiple student contact points. Facilitates the packaging and distribution of acceptance packages to incoming students. Manages material quantities and print needs. Collaborates with the Accepted Student Coordinator to engage current SHSU student influencers (employees) and prospective students on ZeeMee, a social media platform for college-bound individuals, to enhance their experience and address questions. Collaborates with the Admissions Specialist III to ensure a cohesive and supportive environment for both students and staff. Develops and implements a robust workplace training program for student workers, focusing on enhancing their skills and knowledge. Evaluates and refines existing processes to optimize efficiency and effectiveness. Serves as a liaison between student workers and other departments within the university as needed. Contributes to the overall goals and initiatives of the Office of Undergraduate Recruitment. Performs other related duties as assigned.

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