Support Specialist

Mahoning County Board of Commissioners • Youngstown, OH • 18h ago

The Board of Mahoning County Commissioners is seeking to hire a Support Specialist.

Essential Job Functions:

Define needed case action, collect information, establish cases facts, and draws valid conclusions concerning cases to determine specific action to be taken in the program areas of medical support establishment, medical support enforcement, support modification, termination, support enforcement, location, Interstate, and income withholding.

Receive and respond to inquiries and requests for information from both phone and walk-in clients in a prompt and professional manner.

Interview via telephone, e-mail, in-person or written correspondence Public Assistance recipients and non-Public Assistance persons who request IV-D services; assist clients with established cases.

Communicate with clients, the public and other governmental and non-governmental agencies to obtain pertinent data necessary in order to properly service cases or to initiate court activity.

Refer cases to appropriate agency department for further action.

Determine specific action needed in various program areas in an attempt for resolution or seek Supervisor's assistance when necessary.

Locate non-residential parents by contacting IV-D recipients, present or former employers, local postal services, public records, and any other available resources.

Perform interstate actions under the Uniform Interstate Family Support Act (UIFSA), which include establishing and enforcing support orders and collecting current and unpaid support from absent parents across state lines.

Gather preliminary information for administrative, court, state or county hearings, or county conferences; schedule and attend hearings as required.

Coordinate genetic testing.

Prepare computations to determine amount of current support pursuant to the Ohio Child Support Guidelines and attend court to document proceedings.

Calculate arrearages and process IRS tax intercepts.

Properly complete all federally mandated and routine forms; maintain daily spreadsheets.

Educate clients on processes and procedures; direct to available programs, services, and resources; educate on the use of the web portal.

Organize and maintain efficient follow-up for continuity in servicing support cases.

Provide case number and documentation of activity for Random Moment Sampling (RMS).

Minimum Requirements to Perform Work:

High School Diploma or General Education Degree (GED).

Two (2) years of general office experience and / or training, or equivalent combination of education and experience.

Valid Driver's License with an acceptable driving record.

Must have access to, and use of own transportation.

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